Service Administrator

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Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in Herriman, UT. The position is 100% on‑site at a mine site and requires obtaining MSHA certification and completing mine site rules and trainings. We offer competitive pay and benefits.

• Serve as the first point of contact for customers, both in person and over the phone, building strong and positive customer relationships
• Assess customer needs, gather required information, and create basic work orders in the appropriate systems
• Provide service status updates to customers as requested
• Translate customer concerns into clear service requests to support effective diagnostics and repair activities
• Accurately document customer, equipment, and service information in service management systems
• Support warranty and technical escalation processes by collecting and documenting required information
• Adhere to Cummins Health, Safety & Environmental policies

• Strong customer focus with the ability to communicate effectively across multiple audiences
• Ability to interpret customer concerns and support guided diagnostic and troubleshooting workflows
• Experience using electronic service tools and service documentation systems
• Ability to manage service documentation, work orders, and warranty‑related information accurately
• Demonstrated ability to manage conflict and maintain customer trust
• Financial acumen to support sound business and service decisions
• Ability to collaborate with internal teams and elevate issues appropriately

• Role covers mine site; required to obtain MSHA certification and complete mine site rules and trainings
• High school diploma or equivalent; additional education may be required for export controls or sanctions compliance
• Significant relevant work experience or specialized skills obtained through education, training or on‑the‑job experience

Base salary rate commensurate with experience. Additional benefits include 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage, and a full complement of personal and professional benefits.

• Organization:
  Cummins Inc.
• Role Category:
  On‑site with Flexibility
• Job Type: Office
• Min Salary: $26.54
• Max Salary: $39.81
• Relocation Package:
  Yes
• 100% On‑Site:
  Yes

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization.

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