Service Writer

SERVICE WRITER# SERVICE WRITER Intermountain Bobcat of Salt Lake City - West Valley City, UT 84119## Overview Salary Range $22.00 - $26.00 Hourly Position Type Full Time Job Shift Day Category Customer  Service## Description
** Join the Intermountain Bobcat-Salt Lake City Team as a Service Writer!
** At Intermountain Bobcat
- Salt Lake City, our Service Writers are the connection between our customers and our technicians. They play a critical role in ensuring repairs are communicated clearly, completed efficiently, and delivered with exceptional customer service.

We're looking for an organized, customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and takes pride in helping customers get their equipment back to work. If you enjoy building relationships, coordinating repairs, and being an essential part of a successful service team, we'd love to hear from you.
** What You'll Do
** As a Service Writer, you'll coordinate repair documentation, communicate with customers, and support technicians to keep our service department operating efficiently.

Your responsibilities will include:
* Welcome customers and provide exceptional service throughout the repair process.
* Answer phone calls, emails, and customer inquiries regarding equipment repairs.
* Create, process, and close work orders while ensuring all information is accurate and complete.
* Prepare repair estimates, invoices, and service documentation.
* Coordinate with the Parts Department to ensure technicians have the parts they need to complete repairs.
* Check equipment in and out of the shop according to company procedures.
* Keep customers informed by providing timely updates on repair progress, inspection results, and estimated completion times.
* Assist the Service Manager with warranty claims and manufacturer documentation.
* Complete and maintain Bobcat Arrival Condition Reports and other required records.
* Process customer payments and assist with billing when needed.
* Maintain accurate customer and equipment records within the service management system.
* Support the service team with additional duties as assigned by the Service Manager.
* Exemplify the Total Equipment Core Values:
Teamwork, Excellence, Passion, Integrity, and Customer First.## Qualifications
** What You Bring
** We're looking for someone who enjoys helping customers, staying organized, and keeping multiple projects moving at the same time.

Qualifications include:
* Outstanding customer service and communication skills.
* Strong organizational skills with exceptional attention to detail.
* Comfortable using computers, service software, and standard office equipment.
* Ability to multitask and prioritize work in a fast-paced environment.
* Professional, positive attitude with the ability to work well with customers, technicians, and coworkers.
* Basic understanding of compact construction equipment or a willingness to learn.
* Ability to work independently while contributing to a collaborative team environment.
** Education & Experience
*** High school diploma or equivalent required.
* Previous experience in customer service, service advising, office administration, or a related role preferred.
* Experience in the equipment, automotive, heavy equipment, agricultural, or construction industries is a plus but not required.
** Physical Requirements
** This position requires the ability to:
* Lift up to 40 pounds regularly and up to 75 pounds occasionally.
* Bend, kneel, squat, and stand while inspecting equipment and assisting customers.
* Work safely in a busy service shop environment with noise, moving equipment, and varying shop conditions.
* Perform occasional inspections of equipment both indoors and outdoors.
** Why Join Total Equipment Management?
** At Total Equipment Management, our people are what set us apart. We believe in creating a workplace where employees are valued, supported, and given opportunities to grow. As a Service Writer, you'll be a key part of our service team, helping customers keep their equipment running while working alongside experienced technicians and dedicated professionals.

Eligible employees enjoy:
* Competitive pay
* Comprehensive medical, dental, and vision insurance
* Paid Time Off (PTO) to help you recharge
* Paid holidays
* 401(k) plan with company match
* Opportunities for training, development

If you're looking for a career where your organization, communication, and customer service skills make a real impact every day, apply now and become part of the…