Implementation Project Manager

1 day ago Be among the first 25 applicants

As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform. You will be expected to conduct analyses and assess the team’s practices to make sure they are operating as efficiently as possible. Your main focus will be to improve implementation procedures and tooling in order to make the implementation process as seamless as possible.

• Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements and liaison across the Product organization
• Assist management with mentorship of new team members
• Consolidate, improve and/or modify onboarding playbook documentation
• Own and manage all facets of the onboarding process for new customers, when applicable
• Query and extract data using common computer languages including SQL, C#, and Python
• Communicate status updates and next steps by phone and email to internal stakeholders and customers
• Obtain customer data, ingest it into our systems, and test the quality and expected functionality
• Manage multiple ongoing projects and client‑facing communication
• Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
• Serve as the initial point of escalation of support tickets, when applicable
• Work diligently and collaboratively with members of other teams to meet or exceed communicated service level agreements
• Communicate with clarity against the work they are leading and ensure that the priorities of others are considered
• Apply critical thinking along with solutions to issues or problems that may occur with a comprehensive view
• Use judgment to identify and resolve day‑to‑day problems
• Recognize setbacks and risks to goals/metrics and elevate them as required
• Become a subject matter expert in the dealership management system and data extraction topics
• Prioritize and manage concurrent work streams with minimal supervision
• Analyze the team’s current processes and suggest/implement process improvements
• Assist in building reports in Salesforce for the appropriate business need, when applicable

• 2+ years of relevant professional experience in a fast‑moving company or in the auto industry
• Has experience leading a team and/or an entire process
• Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently
• Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
• Comfortable with technology and has a strong understanding of process‑based tools
• Proficient user of Microsoft Office 365
• Intermediate SQL/Google Big Query knowledge
• Power BI knowledge/experience a plus
• experience
• Project Management experience a plus
• A natural leader and team player
• Collaborative and solutions oriented
• A clear and succinct verbal and written communicator
• One who enjoys process and mastery of technical detail
• Proactive and assumes an ownership mindset

This role is limited for candidates with indefinite right to work within the USA or Canada.

S&P Global anticipates a base salary range of $53,084 to $109,089, based on geographic location, experience and qualifications. In addition to base compensation, this role is eligible for an annual incentive plan and a comprehensive benefits package. For more information, visit S&P Global benefits summary.

Founded in 2012,Mastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotive

Mastermind is headquartered in New York City.

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status, military veteran status, unemployment status, or any other status protected by law. All electronic job submissions will be considered for employment.