CTIS Business Relationship Manager

Technology Demand Administrator‑Staff

Intermountain Health – West Valley City, UT

$43.00/hr – $69.00/hr

The Technology Demand Administrator‑Staff is responsible for executing the demand and governance processes for technology projects across the organization. This role ensures that the Digital Technology Services (DTS) project portfolio is aligned with the strategic objectives, priorities, and resources of the business. The role is responsible for developing demands into consumable documents for governance and leadership review and decision making in accordance with Intermountain DTS’ established processes and tools.

The Technology Demand Administrator Staff works closely with leaders, project managers, resource managers and stakeholders to ensure effective delivery of technology solutions that meet business needs and expectations.

Weekly hours: 40

Schedule:

Monday–Friday, regular business hours. Majority remote with occasional in‑person meetings (1–2 times a year).

We are committed to offering flexible work options where approved. The position is not open to candidates residing in California, Connecticut, Hawaii, Illinois, New York, Rhode Island, Vermont, and Washington.

• Executes DTS demand intake: evaluates feasibility, value, and strategic alignment of technology project requests.
• Supports governance and cross‑governance committee flow and ensures alignment with company objectives.
• Performance management: monitors and reports on status, risks, and issues of the technology demand portfolio.
• Collaboration & communication: engages stakeholders, prepares presentations and documentation with minimal supervision.
• Supports value realization processes and reports on initiatives to key stakeholders.
• Demand leadership: leads cross‑functional teams through demand qualifications.
• Supports stakeholders: provides guidance, training, and support to operational, clinical, and DTS caregivers.

• Creative thinking applied to technological challenges.
• Interpersonal and conflict resolution skills.
• Comfortable navigating ambiguity and logistical obstacles.
• Entry‑level project portfolio management experience.
• Stakeholder analysis and engagement.
• Coaching and strong written & oral communication.
• Attention to detail and organization.
• Ability to coordinate and execute tasks under tight deadlines.
• Understanding of technology landscape in relation to business strategy.
• Team‑oriented collaboration.
• Basic data analysis and reporting skills.

• Required: Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Required: Experience with project management software (MS Project, Jira, SharePoint, Service Now).
• Preferred: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• Preferred: Clinical background.
• Preferred: AI experience.
• Preferred: 3–7 years of related experience in technology environment.
• Preferred: Experience working in large and complex organizations with multiple business units.
• Preferred: Experience with in healthcare technology landscape.
• Preferred: Physical and communicative requirements as listed (e.g., manual dexterity, interaction with providers, colleagues, patients).

Lake Park Building, West Valley City, Utah – Scheduled Weekly

Hours:

40.

We care about your well‑being – mind, body, and spirit – and provide caregivers a generous benefits package covering a wide range of wellness programs.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All positions subject to close without notice.