Lead Analyst - Software

The Lead Analyst - Software is a production operations role within OMFS Tech Ops & Eng Mgmt focused on the day-to-day stability, support, and continuous improvement of systems used to run One Main Auto applications.

The role works hands-on across Windows Server, IIS, Microsoft SQL Server, Azure IaaS, monitoring, automation, and related application-hosting components. The position applies practical SRE principles to production operations, including observability, automation, reliability improvements, documentation, and disciplined troubleshooting.

This position independently handles Level 2 support and selected Level 3 production issues, while partnering with senior engineers on the most complex technical problems, external partner escalations, and larger platform modernization efforts. A dedicated incident response team manages incident coordination.

** Key Responsibilities*
* · Provide Level 2 production support and handle selected Level 3 issues for One Main Auto applications and supporting technology components.

· Troubleshoot production issues across Windows Server, IIS, SQL Server, Azure IaaS, authentication, connectivity, and dependent services.

· Support and maintain application-hosting components using established standards, procedures, and change controls.

· Perform routine and moderately complex configuration, maintenance, patching, deployment, and operational support activities.

· Participate in root cause analysis and implement corrective actions under established engineering guidance.

· Support the incident response team as a technical contributor without owning incident command or coordination.

· Develop and maintain Power Shell scripts and other automation to reduce repetitive operational work.

· Support monitoring, logging, alerting, dashboards, health checks, and operational telemetry.

· Assist with external vendor and partner troubleshooting, escalating complex issues to senior engineers when deeper technical ownership is required.

· Maintain clear operational documentation, runbooks, support procedures, and configuration records.

· Collaborate with application development, network, database, security, IAM, platform, cloud, and enterprise operations teams.

· Participate in an on-call rotation supporting One Main Auto production systems.

** Platform & Reliability Engineering Responsibilities*
* · Contribute to reusable configurations, scripts, and deployment patterns that improve consistency and reliability.

· Support standardization efforts designed to reduce configuration drift across environments.

· Assist with Infrastructure as Code and environment automation under established engineering patterns.

· Participate in modernization work, including exposure to containerization and managed runtime platforms.

· Identify opportunities to improve operability, monitoring, documentation, and automation of supported systems.

** Required Qualifications*
* · 3+ years of experience in production operations, application support, systems administration, software support, or a related technical role.

· Experience supporting Windows Server environments.

· Working knowledge of IIS and web application hosting concepts.

· Working knowledge of Microsoft SQL Server sufficient to troubleshoot application and production support issues.

· Experience with Power Shell or another scripting language used for systems automation.

· Experience or practical exposure to Microsoft Azure, preferably Azure IaaS.

· Solid understanding of networking fundamentals including DNS, TCP/IP, ports, certificates, and application connectivity.

· Strong troubleshooting, documentation, and problem-solving skills.

· Ability to work independently on moderately complex production support activities and recognize when escalation is required.

·…