IT & Systems Manager

Description

Buy Wander is rebuilding the $850B retail returns industry — turning chaotic truckloads of returned goods into a fast, fun, treasure-hunt shopping experience powered by AI, real-time auctions, and in-store pickup.

OUR CULTURE

Happy – We bring positive energy to our work and support each other.

Humble – We stay grounded, open to learning, and focused on the team over ego.

High Performing – We set a high bar and hold ourselves accountable to results.

(H)
Loyal – We show up for each other and the company, with loyalty that goes beyond the ordinary.

We're scaling fast: multiple sites, a growing workforce, and new locations opening on a tight clock. Right now, IT and internal systems are handled piecemeal across Dev, Ops, HR, and Finance. That doesn't scale — and it's why this role exists.

We're hiring our first IT & Systems Manager to own how Buy Wander runs internally from the laptop a new hire opens on day one to the network, security, and business systems that keep every site operating.

This is a hands-on, build-it-from-scratch role. You'll start as a one-person function, bring order to work that's currently scattered across teams, and build the systems (and eventually the team) to support a company heading toward 1,000+ employees across many locations.

You'll own two sides of the house:

You won't inherit clean systems. You'll create them.

We're looking for someone who is:

• A hands-on operator — you'd rather fix it than file a ticket about it
• A systems thinker — you design for scale, not just today's problem
• Pragmatic on build-vs-buy — you know when to configure a tool, integrate a vendor, or call in engineering
• Security-minded — you treat access, data, and physical security as first-class

Devices & Endpoint Management

• Own procurement and lifecycle of laptops, phones, and tablets across all sites
• Run mobile device management (Google Endpoint Management and equivalents) — enrollment, policy, security, wipe
• Stand up tablets as Paylocity kiosks and other floor devices

Identity & Access Management

• Own user provisioning and deprovisioning across Google Workspace / Buy Wander email and internal applications
• Standardize onboarding/offboarding so access is fast, correct, and revoked on exit
• Enforce least-privilege access and clean account hygiene as headcount grows

Network & Physical Security (per site)

• Own IT design for each building — cabling, access points, cameras, access control
• Set up and administer security systems across all sites
• Interface with ISPs and vendors: contracts, provisioning, troubleshooting SLAs
• Lock down security and access control

Site Buildout & Expansion

• Make opening a new location a repeatable playbook, not a fire drill — network, devices, security, accounts, day-one readiness
• Partner with Ops and Expansion to hit aggressive site-launch timelines

Internal Systems & Business Applications

• Own the roadmap for the tools that run the company, evaluating, integrating, and managing vendors for:
  • Secure document management — enterprise-grade storage and retention that scales beyond ad-hoc Google Docs, organized by employee/process, with the right resilience and access controls (a top priority)
  • Recruiting — an actionable recruiting dashboard that pulls resumes from multiple sources into one place, going beyond what Paylocity offers today
  • HR self-service — an HR chatbot / FAQ…