Program Manager, Taskings & Program Unit; O-BIllet) Non-Supervisory

• Hiring Agency: Immigration and Customs Enforcement
• Department: Department of Homeland Security
• Location: Location Negotiable After Selection

Supports national tasking operations, policy and guidance development, workload analysis, reporting, metrics, training, and continuous process improvement. Coordinates with IHSC, ICE, DHS, and external stakeholders to ensure timely, high-quality responses to official information requests. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates.

DUTIES AND RESPONSIBILITIES:

Assists TPSU deputy unit chief with managing all aspects of the Task Management Program. Analyzes and organizes workload assignments. Analyzes work products to ensure high-quality and timely completion; provides technical assistance that aligns with TPSU leadership's guidance. Trains and assists task managers as needed. Assists TPSU deputy unit chief in the development and maintenance of program policies and guidance.

Interprets overarching task management policy and requirements; advises TPSU deputy unit chief and leadership; and provides guidance to task managers. Develops and maintains task management policies (directive, guides, standard operating procedures). Develops task management standards, standardizes approaches, and expectations. Assists TPSU deputy unit chief in the management and evaluation of program operations.

This primarily applies to TMP but may extend to other TPSU programs. Activities include, but are not limited to:
Conducting program evaluation and continuous quality improvement activities to streamline processes and create program efficiencies. Conducts analyses and provides reports regarding program workload, progress, issues, and status to TPSU deputy unit chief. Develops and monitors program metrics to assess and analyze effectiveness.

Analyzes program data, prepares reports of findings, and conducts special studies. Identifies issues and proposes solutions to TPSU deputy unit chief. Preparing routine reports for TPSU, IHSC leaders, and external stakeholders as needed. Reports include but are not limited to: weekly status of upcoming and past due tasks; program metrics and statistics; and observed patterns or trends. Liaising with IHSC components and external stakeholders as needed.

Leading the design and implementation of administrative or programmatic data systems. Administrative tasks, such as drafting agendas, taking minutes, and maintaining records for TMP meetings, maintaining the unit websites and shared drives. Functions as the TMP training officer. Develops, delivers, coordinates, and evaluates task management-related training for task managers and IHSC staff involved in the task management process. Provides technical assistance as needed.

Collaborates with task managers and external subject matter experts to develop IHSC staff training. Liaises with the Medical Education and Development Unit to post trainings on the learning management platform (IHSC TRAIN). Assists with task management as needed, especially during task management staffing shortages. Completes special projects and other duties as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: A Master's Degree or higher from an accredited institution plus a minimum of five years of project management experience. If the incumbent holds a clinical license, it is the responsibility of the incumbent to fulfill the obligation(s) of their licensing or certifying body to remain current. This position may be required to perform clinical activities within the scope of clinical license in times of critical needs within the agency.

Minimum of two years of professional experience working in policy development and experience in national program development and implementation. Ability to independently perform the functions/duties listed above, where applicable, with minimal to no supervision. Ability to communicate effectively in both written and oral formats to perform the functions/duties listed above.

Ability to professionally interact effectively and collaborate with other IHSC, ERO, ICE, and DHS offices, as well as all levels of management. Ability to use statistical analysis for reporting collected data. Maintain high degree of independence, initiative, and follow through on a wide range of sensitive, complex, and program issues.

Requires a broad and extensive knowledge of the IHSC health care system, program principles, missions and functions, and applicable…