Veterinary Assistant​/Receptionist

• Greet clients and patients warmly and professionally
• Answer phones, schedule appointments, and manage client communications
• Check clients in and out, process payments, and handle invoices
• Maintain accurate client and patient records in the practice management system
• Communicate medical instructions, estimates, and discharge information clearly
• Maintain a clean, organized, and welcoming lobby and front desk area

• Assist veterinarians and technicians with patient restraint and handling
• Obtain patient histories and assist with triage when appropriate
• Perform basic technical skills as trained (e.g., nail trims, blood draws, vaccine preparation, lab work, radiographs, catheter placement, anesthesia monitoring — based on training and certification level)
• Assist with exam rooms, treatments, and surgical prep/cleanup
• Clean, disinfect, and restock exam rooms, treatment areas, and equipment
• Monitor hospitalized patients and report changes to the medical team
• Will rotate between front desk and technical duties based on clinic needs
• Must be willing to step into either role to support patient care and clinic flow
• Maintain competency in both receptionist and technician responsibilities

• Previous veterinary clinic experience preferred (reception or technician)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced environment
• Compassionate, calm, and professional demeanor
• Basic computer skills and familiarity with veterinary software preferred
• Ability to work collaboratively with all team members

• Ability to stand for extended periods
• Ability to lift and restrain animals (with assistance when needed)
• Ability to work around animals, chemicals, and medical equipment
• Fast-paced veterinary clinic with exposure to animals, medical procedures, and emotionally charged situations
• Requires flexibility in scheduling, including occasional weekends or extended hours as needed

• Commitment to patient care and client education
• Accountability, teamwork, and professionalism
• Willingness to learn and grow within the clinic

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all.

At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.