FROZEN FOOD​/LEAD CLERK

Overview

FROZEN FOOD/LEAD CLERK at Smith's Food & Drug Centers

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Frozen Foods operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Based in Salt Lake City, Utah, Smith's Food and Drug merged with The Kroger Company in 1998. Today, we proudly serve Smith's customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we value diversity and strive to create inclusive, welcoming environments for customers and associates alike.

Here, people matter. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and eager to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Smith’s family.

• Direct and supervise all functions, duties and activities for the Frozen Foods department.
• Support day-to-day operations of Frozen Foods.
• Ensure a safe and clean environment and provide exceptional customer service aligned with the Customer 1st strategy.
• Achieve department sales and profit goals and monitor established quality assurance standards.
• Maintain knowledge of products and respond to questions with recommendations.
• Create an environment that makes customers feel welcome and valued by addressing product questions and store promotions.

• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Second language (speaking, reading and/or writing)
• Promote trust and respect among associates
• Ability to communicate company, department and job-specific information to associates
• Collaborate with associates to promote teamwork and achieve goals
• Establish department performance goals and empower associates to meet or exceed targets
• Develop scheduling to manage customer volume during operating hours
• Train and develop associates and participate in performance appraisals
• Adhere to laws, guidelines and company policies
• Provide product knowledge and assist customers with questions and recommendations
• Maintain a positive attitude and contribute to a productive work environment
• Develop and implement a department business plan to achieve results
• Understand store layout and locate products efficiently
• Create and execute sales promotions in partnership with store management
• Inform associates about current and upcoming promotions, especially for frozen foods
• Prepare seasonal critiques for the sales and merchandising supervisor
• Stay current with ads and promotions
• Support store management with budgeting, financial reporting, and inventory control
• Monitor inventory levels and note discrepancies
• Plan, organize and supervise inventory processes
• Train on inventory/stocking and computer-assisted ordering
• Adhere to all food safety regulations and guidelines
• Report safety risks or issues and any theft or fraud
• Must be able to perform essential functions with or without reasonable accommodation

• Entry level

• Full-time

• Management and Manufacturing

• Retail / Grocery

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