Overflow Shelter Case Manager Lead

Job Description

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community.

We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstances.

To demonstrate compassion and respect for all people.

To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness.

To be open and honest in our relationships.

To do what we say, we do.

To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence.

To treat all people as we ourselves would wish to be treated.

It Takes All of Us to End Homelessness.

The Case Manager Lead serves as a subject‑matter expert and resource for Case Managers, providing day‑to‑day guidance, training, problem‑solving support, and assistance with program procedures and client service needs. The Lead role is intended to strengthen consistency, communication, and service delivery across the team without assuming formal supervisory responsibilities. The Case Manager Lead does not have direct supervisory authority over staff.

Formal employee oversight, performance management, corrective action, scheduling authority, and personnel decisions remain with the Senior Manager/Case Management Supervisor (SMCMC).

Day‑to‑day case management support Maintain an assigned caseload and provide direct case management services to clients. Complete required client assessments, service plans, case notes, referrals, follow‑ups, and documentation. Assist clients with identifying and accessing housing, benefits, transportation, employment, identification, healthcare, and other community resources. Serve as a resource and point of contact for Case Managers who need guidance with client situations, resources, documentation, or program procedures.

Provide support with complex or challenging cases and help Case Managers identify appropriate resources and next steps. Assist with maintaining consistency in case management practices, documentation, and client service expectations.

Maintain an active caseload appropriate to the program, funding requirements, client acuity, and staffing structure. The standard caseload for the Case Manager Lead should generally be reduced from a full Case Manager caseload to allow sufficient time for Lead responsibilities. A recommended starting range is approximately 50–75% of the standard Case Manager caseload, with the exact number determined by the SMCMC based on program needs.

Caseload size may be adjusted based on client acuity, program requirements, staffing levels, training responsibilities, special projects, and other program needs. The Lead may temporarily carry a larger caseload when staffing needs require it, with the understanding that Lead duties and workload should be reviewed by the SMCMC.

Provide informal coaching, training, and peer support related to case management practices, resources, HMIS, documentation, and program expectations. Share updates, resources, and best…