Member Experience and Front Desk Coordinator

Member Experience and Front Desk Coordinator

Posting Number S339P
•

Working Title:

Member Experience and Front Desk Coordinator
• FLSA:
Non-Exempt
• Pay Grade: 3
• Advertised Salary: $15.00
• Position Status:
Full Time
• Appointment Length: 12 Months
• Department:
Wellness Center

Posting Date: 08/20/2025 •
Close Date: 08/27/2025

Base Pay Range: $15.00/hr - $15.00/hr

The Member Experience and Front Desk Coordinator is responsible for overseeing front desk operations, delivering high‑quality customer service, managing social media, handling building opening and closing duties, and assisting with overall building oversight. This role requires working at the front desk 37.5 hours per week (including evenings and weekends), scheduling and covering shifts, training staff, and maintaining a clean and organized front desk area.

Additionally, responsibilities include creating and maintaining engaging social media content, managing the locker system, and ensuring a welcoming environment for members and visitors.

• Front Desk Management:
  Oversee front desk operations, schedule staff, manage inquiries and complaints, and maintain a clean and organized front desk and storage area.
• Building Oversight Assistance:
  Assist with monitoring building conditions, report facility issues, perform walkthroughs, and ensure proper opening and closing procedures.
• Customer Service:
  Greet and assist members, handle membership issues, create social media content and marketing materials, and ensure excellent service delivery by the front desk team.
• Schedule all front desk shifts and ensure coverage year‑round.
• Assist in thorough training of all front desk staff.
• Maintain storage area and ensure organization.
• Keep inventory of supplies and report shortages.
• Monitor pool chemicals, pump room, weight‑fitness area, and report issues.
• Perform building walkthroughs and complete checklists and incident reports as needed.
• Maintain the employee shout‑out board, bulletin boards, and assist with employee conduct and recognition programs.
• Assist with admin in facility rental set‑up, breakdown, and oversight as needed.
• Participate in weekly meetings and assist with front desk coverage when openings arise.
• Create daily/weekly social media content and marketing materials under the direction of the Assistant Director.
• Responsible for building closing and opening (see schedule).
• Other duties as assigned.

• 1 year of management, social media/marketing content creation, and customer service experience.
• Bachelor’s degree.

• Master’s degree is highly desired.

Mid‑Senior level

Full‑time

Management

Administrative and Support Services