Administrative Assistant - Center Veteran, Military and Family Programs

The Center for Veteran, Miliary and Family Programs at West Virginia University is currently accepting applications for an Administrative Associate/Program Specialist.

The Administrative Associate/Program Specialist serves as an Administrative Assistant and Veterans School Certifying Official at WVU, Potomac State and WV Tech. This position counsels students and parents on the VA process to apply for Education benefits, determine eligibility, and monitor enrollment status of students. The employee will possess knowledge in administrative tasks, budgets, planning events and knowledge of all VA, state, and federal education benefits to help WVU’s current and future veteran, military and dependent population.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 15 annual leave (vacation) days per year or more based on years of service ( employee leave )
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

• Provide administrative support to the Director and staff of the Center for Veteran, Military and Family Programs
• Independently manage calendars for the leadership and staff of the Center.
• Answer student inquiries about current benefits by accessing Enrollment Manager and certifying official databases.
• Assist students, WVU staff/faculty with inquiries related to students’ benefits
• Compiles information for computing institutional and state reports concerning the number of veterans served, educational benefits received, and other necessary information for the end of year fiscal reports
• Prioritize and schedule meetings, events, conferences and ceremonies for the Center.
• Support certifying officials by educating and assisting students when starting the process of the various educational benefits.
• Reserves rooms as needed for meetings, tutoring and other events.
• Oversees vanity email accounts for general questions about benefits.
• Monitor and engage daily posting/management/engagement on Facebook, Twitter, and Instagram from CVMF
• Comfortable to take occasional videos and photos as needed
• Confirm websites and social media accounts follow WVU’s policy and procedures.
• Ensure voicemails have been checked and calls returned or forwarded to the correct staff member.
• Provides directions and offers referrals to students for student support services/resources as needed (i.e.VA Education Hotline, Office of the Registrar, Office of Student Accounts, Financial Aid, Admissions, Accommodations, etc.)
• Assists with conflicts associated with disenfranchised students, parents, faculty and staff. Exercises sound and professional judgement to minimize conflicts in the support of operational leadership.
• Assists certifying officials with sensitive, confidential and complicated cases.
• Ascertains the students’ concerns and determines whether the student needs to meet with a certifying official.
• Hire, train, supervise, process…