Business Analyst

Lloyd’s Register is a non-for-profit, purpose-driven global organisation operating in over 80 countries. The business is undergoing a significant transformation programme focused on streamlining processes, systems and enhancing customer experience.

The Business Analyst (BA) role is pivotal within LR’s transformation programme and critical to the successful delivery and adoption of projects and programmes within Group Programmes.

The BA role maintains a key relationship between the business and the Group Programmes team throughout the change lifecycle. The BA works as a liaison among stakeholders to elicit, challenge, analyse, communicate, and validate requirements for changes to organisational structures, business processes, policies and information systems.

The Business Analyst will analyse capture and identify pain points and opportunities in the current state through different lenses (e.g. People, Organisation, Process, Information and Technology) to present fully rounded solution options and recommendations that align to Business Case objectives and contribute to LR’s strategic goals.

• Have a high-level overview of the business, its vision, and objectives. Understand how the Group Programmes team initiatives that the BA works on, contribute to these objectives and challenge when work does not align.
• Assist in defining and justifying (in business terms) business cases and invitations to tender. This will largely involve eliciting the business, functional and non-functional requirements that underpin the objectives of the initiative.
• Ability to identify the key stakeholders and SMEs who will be pivotal to the initiative’s success. Understand their motivations, preferences and their importance and influence on the success of the initiative. Ensure their views are considered and represented.
• Ensure all stakeholder perspectives are considered, noting that not all stakeholders will be internal to LR. Improving client Experience and making LR easier to do business with are key goals for the organisation.
• Work with SMEs and other colleagues to iteratively understand and document ‘as is’ analysis and ‘to be’ designs, consider the impact from multiple perspectives.
• Expertise in the preparation, facilitation and the write up of in person and online workshops and interviews.
• Capture & present analysis and designs using common BA Techniques including, functional & non-functional requirements, process models, customer journeys and basic data modelling.
• Deliverables should be produced using standard templates, with precision and an appropriate level of detail for the intended audience.
• Wherever possible seek out and use data to objectively to support your work.
• Proactively communicate and build a solid working relationship with the PM.

• Has gained extensive experience as a Business Analyst in complex commercial/professional services environment with a demonstrable track record of delivery on complex global programmes.
• Has gained experience and knowledge of working across multiple business domains.
• Holds a relevant business analysis qualification (e.g. IIBA or BCS certification).
• Is a strategic thinker and understands the business strategic roadmap.
• Demonstrates a systematic, analytical, and pragmatic approach to problem solving.
• Has excellent interpersonal skills and is able to adapt their communication style for technical and non-technical audiences.
• Has experience of working with different delivery methodologies (including Agile & Waterfall).
• Educated to bachelor degree level or holds a relevant professional qualification.
• Ability to convert complex information into a clear narrative, present options and recommendations.
• High proficiency with Microsoft Tools including Teams, PowerPoint, Vision, Excel, and Word.

We are committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do.