Senior Business Analyst​/Functional Consultant

Senior Business Analyst/ Functional Consultant

Company: Lloyds Register

Job

Location: India

LR is a non‑for‑profit, purpose‑driven global organisation operating in over 80 countries. The business is undergoing a significant transformation programme focused on streamlining processes, systems and enhancing customer experience.

The Business Analyst (BA) role is pivotal within LR’s transformation programme and critical to the successful delivery and adoption of projects and programmes within Group Programmes.

The BA role maintains a key relationship between the business and the Group Programmes team throughout the change lifecycle. The BA works as a liaison among stakeholders to elicit, challenge, analyse, communicate, and validate requirements for changes to organisational structures, business processes, policies and information systems.

The Business Analyst will analyse capture and identify pain points and opportunities in the current state through different lenses (e.g. People, Organisation, Process, Information and Technology) to present fully rounded solution options and recommendations that align to Business Case objectives and contribute to LR’s strategic goals.

• Have a high‑level overview of the business, its vision, and objectives. Understand how the Group Programmes team initiatives that the BA works on, contribute to these objectives and challenge when work does not align.
• Assist in defining and justifying (in business terms) business cases and invitations to tender. This will largely involve eliciting the business, functional and non‑functional requirements that underpin the objectives of the initiative.
• Ability to identify the key stakeholders and SMEs who will be pivotal to the initiative’s success. Understand their motivations, preferences and their importance and influence on the success of the initiative. Ensure their views are considered and represented. The BA will develop an effective communication strategy and demonstrate the ability to flex their own preferences where necessary to build a rapport and increase the effectiveness of interaction.
• Ensure all stakeholder perspectives are considered, noting that not all stakeholders will be internal to LR. Improving client Experience and making LR easier to do business with are key goals for the organisation. The BA must develop an effective working relationship with the Customer Experience team to ensure existing pain points & opportunities are captured and impact of any changes are understood.
• Work with SMEs and other colleagues to iteratively understand and document ‘as is’ analysis and ‘to be’ designs, consider the impact from multiple perspectives (e.g. POPIT – people, organisation, process, information & technology). Be curious, proactive, challenge and ask why until the right level of detail and understanding needed is elicited and captured.
• Expertise in the preparation, facilitation and the write‑up of in person and online workshops and interviews. Ensure the valuable time committed by participants is maximised and key outcomes are achieved and documented.
• Capture & present analysis and designs using common BA Techniques including, functional & non‑functional requirements, process models (BPMN), customer journeys and basic data modelling. Ability to create adhoc deliverables to best represent findings where these common models do not fit e.g. rich pictures, context diagrams, bespoke playbooks etc.
• Deliverables should be produced using standard templates (where these exist), with precision and an appropriate level of detail for the intended audience. The BA should establish key terminology to be used early in a given initiative, formalising this in a glossary with a definitions and acronyms (where relevant). The BA will promote correct use of terminology in deliverables, meetings, and workshops.
• Wherever possible seek out and use data to objectively to support your work e.g., number of clients/colleagues impacted by a proposed change, time taken to perform a specific task. In particular, when forming recommendations and priorities for focus.
• Proactively communicate and build a solid working relationship with the…