Strategy Planning and Insights Manager

At Care Super, we believe we're

• Hybrid working environment
• 5 weeks annual leave
• 15% Superannuation

At Care Super, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

As our new Strategy Planning and Insights Manager, you'll lead the Strategy, Planning and Insights function within our Member Experience division, reporting to the General Manager Proposition, Planning and Performance. You'll help shape strategic direction, align investment and prioritisation, and enable stronger decision-making through performance reporting, data, analytics, research and member insight.

• Lead the MX Strategy, Planning and Insights practice across strategy, planning, performance, analytics, data, research and voice of customer disciplines.
• Support development and refinement of the MX divisional strategy, ensuring clear alignment to enterprise priorities and measurable member outcomes.
• Translate strategic objectives into prioritised initiatives, roadmaps and investment plans across the division.
• Lead divisional planning and budgeting activity, including portfolio prioritisation, tracking, forecasting and visibility of spend, risks and variances.
• Bring together data, analytics, research and VOC insights into clear, actionable recommendations for senior leaders.
• Partner with teams in Member Experience to align funding, planning and delivery to journey and practice priorities.
• Support business cases, governance forums and investment decisions with evidence-based insights, financial analysis and benefits measurement.
• Establish and maintain team OKRs, drive delivery accountability and coach a small team across planning, analytics, data and research disciplines.

We're looking for a strategic, analytical and collaborative leader who can connect enterprise priorities, divisional planning and member insight into practical delivery.

• Demonstrated experience leading strategy, planning, performance, insights, analytics or portfolio functions in a complex organisation.
• Strong capability translating strategic objectives into prioritised initiatives, investment plans, delivery roadmaps and measurable outcomes.
• Experience working in agile environments, with practical understanding of agile planning, prioritisation, delivery rhythms, OKRs and ways of working.
• Proven experience delivering outcomes in Agile environments, including supporting teams to sequence work, manage dependencies and adapt priorities as needs evolve.
• Strong analytical and commercial judgement, with confidence interpreting data, research, VOC insights, financial information and performance trends.
• Excellent stakeholder management and communication skills, with the ability to provide clear recommendations to senior leaders and governance forums.
• Experience supporting business cases, budgeting, forecasting, benefits measurement and post-implementation review activity.
• A people-focused leadership style, with experience coaching, developing and creating accountability within multidisciplinary teams.

We're Not Just Another Super Fund. We're a Values-driven Organisation That Puts People First—our Members And Our Team. Here's What You Can Look Forward To

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above SG minimum
• Additional matching of your salary sacrifice to Superannuation of up to 3% depending on your role
• 5 weeks of annual leave
• 18 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

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At Care Super, we know that diverse perspectives make us stronger. We're proud to foster an inclusive environment where everyone feels welcome, respected, and valued—no matter your background or identity.