Director​/Head of Operations

Role: Director/Head of Operations

Competitive Salary + Performance Bonus

Full Time - Remote - UK, US (EST) EMEA

We are Roosty’s, a fast-growing DTC brand scaling incredibly aggressively in the US market.

Roosty’s is a rapidly growing DTC brand built around a simple mission: helping backyard chicken owners raise healthier, happier hens through high-quality, easy-to-use products.

The brand operates on a direct-to-consumer model, offering a range of supplements, care

products and solutions designed to support the full lifecycle of a flock - from gut health and

immunity through to pest control and overall wellbeing. With a strong focus on education,

product efficacy and customer outcomes, Roosty’s has built a loyal customer base and is now scaling aggressively through performance marketing and creative-led growth.

Our founders are now focused on building the infrastructure, systems and leadership team that will support continued scale and ultimately prepare the business for its next chapter.

Operations sits at the centre of that journey.

We are looking for an exceptional Director/Head of Operations to build the operational engine of the business. You'll work directly alongside the founders, owning everything from supply chain and inventory through to new product launches, supplier management, compliance and operational strategy.

This is a genuine opportunity to shape how one of the fastest-growing brands in the category operates over the coming years.

Check us out here:

The Role

As Director/Head of Operations you'll own one thing:

Building a world-class operational function capable of supporting Roosty's through its next stage of growth.

This is about ensuring:

• Products are sourced efficiently.
• Inventory is planned accurately.
• Suppliers consistently deliver.
• New products launch successfully.
• Operational systems scale alongside revenue.
• The founders spend less time firefighting and more time growing the business.

You'll become the operational backbone of the company, working cross-functionally across Product, Marketing, Finance and Customer Experience to ensure the business runs efficiently as it continues to grow.

What You'll Be Doing

Operations & Supply Chain:

• Own day-to-day operations across the business.
• Lead inventory planning, forecasting and replenishment.
• Manage manufacturers, suppliers and logistics partners.
• Own 3PL performance and fulfilment KPIs.
• Improve purchasing processes and inventory management.
• Build operational reporting and forecasting dashboards.
• Identify bottlenecks before they become problems.
• Build scalable SOPs and operational systems.

New Product Development:

• Own the operational delivery of all new product launches.
• Build detailed launch plans and project timelines.
• Coordinate suppliers, manufacturers, packaging and logistics.
• Ensure launches happen on time and in full.
• Improve and standardise the NPD process as the product portfolio grows.

Compliance & Quality:

• Own product compliance across all channels and markets.
• Coordinate regulatory partners and manufacturing teams.
• Ensure packaging, labelling and product claims meet compliance requirements.
• Maintain product specifications and quality documentation.
• Continuously improve quality assurance standards.

Commercial Operations:

• Partner closely with Finance on purchasing, inventory planning and cash flow forecasting.
• Work with Marketing and Ecommerce to ensure stock availability aligns with promotional activity.
• Improve operational visibility through reporting and KPIs.
• Balance customer experience with operational efficiency.

Leadership:

• Build and develop the Operations function as the business grows.
• Hold suppliers and partners accountable to agreed service levels.
• Lead cross-functional operational projects.
• Raise standards across the business…