Service Engineer

Job Description

Purpose:

The high-level complexity of Robotics within Casting Technology requires a specific follow-up on the technical status, maintenance requirements and required technical activities to provide on-site to ensure Vesuvius products integration remains functional and continues performing after the commissioning.

The Service Engineer has the mission to drive maintenance activities in line with Vesuvius technical specifications.

Responsibilities

- Conduct Electrical and Automation & Mechanical maintenance work (Inspections, cleaning or specific actions) in respect to the Maintenance schedule and the Maintenance Technical Activities descriptions.

- Follow-up the maintenance schedule and keep track on planned activities completion. Adjust and update the schedule of activities if necessary, according to customer production schedule.

- Keep maintenance logs and report on daily activities. Ensure that all Technical & Maintenance activities are recorded and reported.

- Record and take actions on reported technical issues or improvement opportunities communicated by Customer Technical team.

- Monitor production key performances (KPI’s) of the robotic system. Keep track on pre-defined operational indicators and identify any deviation compared to the target.

- Schedule required customer or customer’s sub-contractor maintenance activities in accordance with Vesuvius maintenance schedule and provide technical details about them to synchronize customer and Vesuvius maintenance activities.

- Monitor equipment inventory (spare parts) and control maintenance budget. Trigger order requests when required by the maintenance activities.

- Report and communicate with customer and internal stakeholders about Vesuvius Maintenance plan progress, expected planning and performances follow-up.

- Allocate workload and supervise subcontractor staff to work in line with Vesuvius procedures and instructions when specific work related to Vesuvius equipment are planned.

- Coordinate with Local technical team or Remote technical team for specific activities requiring assistance for validation of modifications of troubleshooting.

- Communicate any design or performance weaknesses identified to Vesuvius Technical team.

- Provide the Customer with adequate training in the operation and maintenance of the System to enable the full potential of the System in terms of operational capability and optimization of refractory performance to be achieved

- Provide a level of Customer Support that enhances the relationship with the Customer and increases the Company profile.

- Ensure that all activities are performed with due regard to the health and safety standards applicable to the activity.

Qualifications:

• Associate of Science or Bachelor of Science in Engineering Technologies with 2+ years’ experience.
• Strong knowledge and understanding of electrical and pneumatic control circuits, AC and DC voltages.
• Strong knowledge and understanding of mechanical drive components
• Strong mechanical and electrical machine assembly skills
• Must be able to read and understand mechanical/electrical drawings.
• Must have the ability to identify, solve and troubleshoot electrical and mechanical problems.
• Candidate must have experience working with proper hand tools, power tools, and testing instruments to complete the required assignment.
• Good communication skills and computer literacy required. Microsoft Word, Excel
• Strong organizational skills, time management skills along with good multi- tasking abilities
• Candidate may be required to travel to various customer accounts where equipment is located per sales or customer request

Vesuvius USA offers the opportunity to contribute to the success of a world class organization, a competitive salary, and outstanding benefits including a generous and flexible retirement plan.

Vesuvius USA is an Equal Employment Opportunity/Affirmative Action employer that promotes work force diversity and hires without regard to race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, veteran status or other protected status.

Vesuvius is a global leader in molten…