Scheduler​/Registration​/MA - Family Medicine

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EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. High school diploma or equivalent.
• 2. State criminal background check and Federal (if applicable), as required for regulated areas.

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• 1. National Certification as CMA.

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• 1. Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification. Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
• 2. May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
• 3. Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures. Obtains electronic signature for consent to treat and patient financial obligations.
• 4. Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
• 5. Prepares armband for patient identification.
• 6. Balances daily receipts and cash drawer for patient payments as needed. Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
• 7. May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
• 8. Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
• 9. Schedules, reschedules, or cancels patients in accordance with hospital workflows.
• 10. Checks for order completeness and validate order against scheduled service.
• 11. Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
• 12. Assists with and/or performs immunizations, medicine refills, and ECG's.

• 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• 2. Visual acuity must be within normal range.
• 3. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.
• 4. Sitting and/or standing for extended periods of time.
• 5. Reading and comprehension ability.

• 1. High volume, fast paced environment.
• 2. Exposure to communicable disease.
• 3. Frequent interactions with patients, medical staff, and support staff daily on a continual basis. Work is performed in a standard outpatient clinical environment. Volume of patients very high.
• 4. Required considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
• 5. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
• 6. Must be able to provide information on demand, at times taking request from several sources.
• 7. Must be able to work with a variety of personality types and interact with individuals with various levels of education, capabilities, and communication skills.
• 8. Very fast paced and demanding office setting.

• 1. Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
• 2. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
• 3. Requires considerable attention to detail, the ability to be organized and to be able to perform…