Medical Office Specialist

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Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care, doing the right thing, caring for our patients, and taking care of our employees. If you love the vision of Borland Groover and find your values aligning earm, apply to join our team!

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact a patient sees when arriving at the clinic. The MOS will be responsible for providing non‑clinical administrative support to the practice, which consists of but is not limited to greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, and entering patient information into the practice’s designated electronic health record or practice management system.

The MOS will also request and collect copays/outstanding balances at check‑in/check‑out. To succeed, the MOS must provide excellent customer service, display a pleasant demeanor, and exude a willingness to prioritize patient needs within a fast‑paced gastroenterology specialty practice.

• Greet patients and all other visitors to the clinic and answer any questions they may have.
• Perform patient intake by verifying intake completion, verifying and scanning medical insurance cards, scanning patient , verifying and updating primary care, referring physician, and pharmacy.
• Verify patient benefits in Phreesia.
• Answer phone calls, direct calls to appropriate party/department, return calls, and respond to electronic healthырха .
• Obtain required co‑pays/deductibles from patients.
• Schedule appointments, tests, and other procedures with any clinic provider, regardless of location.
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• Generate and print patient plans.
• Refer all patients’ financial requests to the financial counselor or the business office.
• Distribute all incoming faxes and mail.
• Scan PAQ documents.
• Call patients to reschedule appointments due to provider schedule changes.
• Call no‑show appointments to attempt to reschedule.
• Possible travel to other office locations for coverage needs.
• This job requires access to Personal Health Information (PHI). HIPAA training is required, and HIPAA compliance is expected.
• Must follow the organization’s Code of Conduct.
• Must participate in the Compliance Program Initiatives and reporting and compliance issues.
• Other duties assigned.

• Supports other members of the clinical team when patient bottlenecks occur, may be asked to assist in bringing patients back to triage, and assure optimal patient flow.
• Ensure the waiting room and workstations are clean and orderly.
• Count and log petty cash.
• Keeps current on the clinic’s various insurance plans.
• Ensure the message is sent to the appropriate clinical staff (EHR 4‑point check).
• Print and copy all physician dictations.
• Print any pertinent information as necessary.
• Notify patients if their physician is expected to be late to the office or running behind in the clinic.

• Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts in written and verbal form. Keeps others adequately informed and selects appropriate communication methods.
• Problem Solving – Finds effective solutions quickly by thinking through the most reasonable options.
• Customer Service Oriented – Meets or exceeds customer service needs and expectations and provides excellent service in direct or indirect manners.
• Time‑မ္းཉ‑Management – Plans duties ahead with technology to help working efficiently.
• Collaboration – Exhibits interpersonal skills, works with others, and builds trust and communication to complete goals and projects on time.

• Strong customer service skills with patients and other departments within the practice.
• Must be able to function in a fast‑paced and possibly stressful environment.
• Accurate data entry skills.
• Ability to operate a computer, copier, fax, and…