Guest Service Agent

Position:
Guest Service Agent

Department:
Front Desk

• Maintain a warm, friendly and professional demeanor at all times
• Professional speech and ability to communicate effectively and pleasantly
• Check guests in and out according to hotel standards
• Setting up and settling guest accounts according to accounting processes
• Great phone etiquette
• Maintain control of room keys
• Ability to balance room inventory
• Assist in accommodating guest requests
• Be able to maintain bank handling according to standard operating procedures

• Maintain thorough knowledge of room inventory and offer up sale on rooms to increase incentive
• Maintain knowledge of resort amenity, dining, and activities
• Arrive promptly for any shifts scheduled
• Keeping the office clean and orderly (front and back offices)
• Other project or duties to meet guest needs

Shifts vary and must be able to work flexible shifts. Weekend and holidays are required and possible overtime

To be successful in this position, the ideal candidate must meet the following criteria

in addition to The Greenbrier Service Standards for All Employees.

• Prior hotel and / or customer service experience preferred

• High School Diploma or G.E.D.
• Pursuing hospitality or related degree preferred

• Basic computer skills
• General knowledge of office and telephone procedures
• Knowledge of basic accounting functions
• Experience with Opera (Property Management System) and Knowcross is beneficial

• Reports to Front Office Supervisor and Front Office Manager
• Must be able to work independently and make sound business decisions

• Consistent demonstration of the Twelve Greenbrier Values
• Commitment to the job
• Flexible with regards to scheduling

Entry level position