Concierge

Position:
Concierge

Department:
Rooms Division

Reports:
Chef Concierge

Updated:
August 2023

To be successful in this position, the ideal candidate must meet the following criteria.

In addition to the Service Standards for All Employees

• In‑depth understanding of essential hospitality standards and company policies.
• Proven skill in developing relations with guests, vendors, and internal departments.
• Time management and resource management.
• Responsible for booking restaurants, activities, babysitting; i.e., systems used Opera, RA and Knowcross.
• Assisting guests with booking flights, transportation, and Amtrak train.
• Ability to project a professional and knowledgeable demeanor.
• Strong organizational, communication and verbal skills.
• Ability to provide professional communication in all environments.
• Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
• Learn to evaluate guests by their preferences.

• Shifts vary daily, days off may not be together, expected to work holidays.

• Prior hotel experience preferred.
• Public/Guest contact position.

• High School Diploma or G.E.D. required.
• Associate or bachelor’s degree preferred.

• Strong communication skills both verbal and written.
• Strong phone etiquette.

• Strong computer skills.

Hourly position with possible gratuities.