Hotel Front Desk

Join our Team

Are you passionate about ensuring a clean welcoming environment for guests? Do you take pride in attention to detail and enjoy being part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at The Sleep Inn Ellenboro, WV.

The Sleep Inn Ellenboro is an award‑winning hotel, located in Ellenboro, WV. We are committed to providing exceptional guest experiences. We believe that the friendliness of the staff plays a role in achieving this goal. Our team is at the heart of our commitment to excellence, ensuring that guests feel at home when they stay with us.

29 South Main Street, Ellenboro, WV 26346

• Check‑in and Check‑out: Front desk agents are responsible for welcoming guests upon arrival, verifying their reservations, and assisting with the check‑in process. They provide information about the hotel’s amenities, policies, and answer any questions guests may have. During check‑out, they settle bills, provide invoices, and ensure a smooth departure.
• Room Assignments: They assign rooms to guests based on preferences, room availability, and special requests. This involves managing room keys and ensuring rooms are properly prepared for incoming guests.
• Guest Service: Front desk agents provide a range of services to guests, including information about local attractions and services.
• Handling Guest Concerns: If guests have issues or complaints, the front desk is often the first point of contact. Agents are responsible for addressing these concerns professionally and finding appropriate solutions to ensure guest satisfaction.
• Payment and Billing: They handle payments, process credit card transactions, and provide guests with accurate bills. This requires attention to detail and accuracy.
• Safety and Security: Front desk agents often monitor security cameras and ensure the safety of guests and their belongings. They may also be trained in emergency procedures.
• Phone and Reservations: They answer phone calls, take reservations, and manage room availability through the hotel’s booking system.
• Administrative Tasks: Front desk agents may also perform various administrative tasks, such as record keeping, managing guest profiles, and tracking room inventory.
• Communication: Effective communication is key in this role, as front desk agents must interact with guests, hotel staff, and management, ensuring that information flows smoothly and accurately.
• Hospitality: They play a crucial role in creating a welcoming and hospitable atmosphere for guests, making them feel valued and appreciated during their stay.

• Must be available to work weekends and evenings.

Part Time

Pay details will be discussed during the interview process.

• Holiday Pay
• Paid Time Off
• Vacation Pay after 1 yr of service
• Paragon Bonus Program

Work Location:

In person