Event Services Manager

POSITION:
Event Services Manager DEPARTMENT:
Event Services PRIMARY RESPONSIBILITIES

• Communicates expectations of guests to all operating departments in a timely & efficient manner by preparing proper documentation (Banquet Event Orders & Group Resume) and ensuring compliance with The Greenbrier’s policies and procedures.
• Execute all events with the highest regard to guest service while maintaining a professional, friendly and courteous atmosphere that provides guests with an exceptional experience and ensures efficient operations.
• Manage preparation of all event support materials/collateral.
• Completes all follow-up and acknowledgements.
• Participate in pre-convention meetings, training and other related meetings as required.
• Works with hotel operational departments to ensure a flawless event for guests.
• Monitors and evaluates all program components; making changes as needed.
• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary.
• Performs all other job-related duties as requested.

• Maintain general property knowledge.
• Maintain fiscal responsibilities as related to departmental budgets.
• Ensuring a positive work environment.

Vary through 7-day work week depending on business.

• Bachelor’s Degree or equivalent education and/or experience preferred.
• Hospitality experience at 4 or 5 Diamond-rated resorts or hotels.

• Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents).
• Must have excellent written, oral, and interpersonal skills.

• Strong time management and organizational skills.
• Demonstrate ability to work independently and to self-motivate.
• Team player with the ability to handle multiple assignments in a fast-paced environment.
• Ability to organize multiple functions into a seamless process and multi-task.
• Detail Oriented.
• Follow-up and follow-through in a timely manner.
• Advanced knowledge of Microsoft Suite;
  Excel, Word, Microsoft Outlook, PowerPoint.
• Proficient in Delphi and/or Micros Opera Sales & Catering systems.
• Proficient in Social Tables.
• Proficient in Open Table.

• Convention Services Experience at 4 or 5 Diamond-rated resorts or hotels.
• Experience with F&B, décor and audio‑visual set‑up and needs.

Director of Event Services