Hybrid) Human Resources Representative - Talent and Culture

(Hybrid) Human Resources Representative
- Talent and Culture 30458

Talent and Culture at West Virginia University is currently accepting applications for a Human Resources Representative.

This position will serve as a subject matter expert in leave administration processing and provides guidance to other staff working in leave administration regarding leave benefits, short-term, long-term and catastrophic leave programs. This position will resolve more complex and difficult cases (Tier
2) that are received via phone, email, the HR portal, or other access channels. The incumbent will use case management tools to respond to and track employee and manager inquiries, using judgment, experience and knowledge and using independent thinking abilities. Accountable for timely and effective response, resolution, and escalation of incoming employee leave system inquiries, in accordance with established Service Level Agreements (SLAs).

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 15 annual leave (vacation) days per year or more based on years of service ( employee leave )
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

• Demonstrates service excellence and positive interpersonal relations when helping employees resolve issues related to leave benefits. Provides counseling, guidance and interpretation of leave benefits for all WVU employees, including regional campuses in a positive manner.
• Explains the rules and regulations, policies and procedures and state/federal regulations concerning employee leave benefits.
• Runs reports and reconciles leave processes and annual leave, annual leave and sick leave accrual processes, analyzing and resolving issues, such as negative balances, zero balances, etc.)
• Ensures employee leave accruals end when taken off payroll and employee is paid out appropriately..
• Upon notification of personal/parental/medical/military leave and FMLA designation, notifies other team members to ensure proper billing for benefits and tracks employee’s time away. Notifies employee, supervisor and other team members of the return to work date.
• Initiates the Family Medical Leave Act (FMLA) leave element in MAP for tracking employees approved for FMLA.
• Transfers, reinstates and documents remaining leave to or from an approved state agency through the YOS Verification process.
• Process approved employee annual leave extensions.
• Updates annual leave years of service based on the verification process (from Central benefits Center or Excellence), removals from payroll and/or leave processes.
• Cancels leave upon notification of floating holiday/closures and other additional holidays..
• Processes and tracks terminal leave, determines final day for leave, and notifies other team members to ensure accurate payment to employee.

• Coordinate the employee removal from payroll process. Ensures benefits, leave accruals, system access, and years of service accruals end in a…