Application Support Engineer

Location: City of London, London Salary: £80000.00 - £85000.00 per annum Type: Permanent

We are partnering with a leading financial services, specialty insurance organisation undertaking a major modernisation of its entire technology estate. The business is moving away from legacy on prem applications (WPF, Windows services, internal platforms) & building a new Azure cloud first architecture to support next generation underwriting & operational systems.

As part of this transformation, a brand-new Application Support function is being created.

We are hiring two Application Support Analysts who will sit close to engineering, work directly with modern .NET platforms, & play a critical role in establishing operational reliability across a rapidly evolving landscape.

This environment is high performing, fast moving & suited to individuals who enjoy technical ownership, autonomy & building new operational capability from the ground up.

Working alongside engineering, cloud & infrastructure teams, you will support a modernising Azure based application stack & take ownership of second & third line application support across:

• Application monitoring & observability using tools such as Azure Monitor, App Insights, Log Analytics, dashboards & alert rules
• Triaging & resolving incidents across data pipelines, messaging services, background jobs & authentication flows
• Building operational automation, runbooks & proactive diagnostics
• Defining SLAs, service workflows, triage structures & knowledge documentation

You will initially embed within the development organisation to understand the new systems being built. After this period, the role transitions into a dedicated Application Operations function responsible for reliability, performance & long term stability of the estate.

• Strong experience in Application Support, Application Operations or Production Support within a cloud environment
• Hands-on understanding of Azure cloud services, ideally including App Services, Functions, SQL Database, API Management or similar
• Ability to read & interpret C# / .NET code, understand engineering patterns & identify root causes
• Skilled in troubleshooting APIs, microservices, SQL queries, authentication issues, configuration errors & cloud platform dependencies
• Experience using monitoring & observability tooling:
  Azure Monitor, Application Insights, Log Analytics, Kibana, Grafana or equivalent
• Strong understanding of operational processes including incident management, SLAs, problem management & service improvement
• Familiarity with CI/CD, Git repositories & deployment pipelines
• Insurance background useful but not essential

This role is well suited to someone with a development background or strong engineering literacy who enjoys problem solving, system thinking, & taking ownership of production environments.

• Join a new Application Operations team & shape the model from the ground up
• Work directly on a large scale Azure cloud migration at the forefront of the business
• High visibility with senior engineering & IT leadership
• Influence tooling choices, monitoring frameworks, processes & standards
• Operate in a genuinely high-performance environment that attracts ambitious talent

We are looking to begin interviewing immediately so apply now for consideration or reach out to