Insurance Application Lead

Location: City of London, London Salary:£70000 - £75000 per annum Type:Permanent

Type: Permanent Salary: £75,000 Location: London (Hybrid, 2-3 days onsite)

A London Market insurance organisation is seeking an Applications Service Manager with strong Eclipse (Sequel) experience to take ownership of the stability, performance, & vendor-led support of its core insurance platforms.

This role sits at the intersection of hands‑on application understanding & service oversight. It will suit someone who is comfortable operating at system level within Eclipse, understanding how the platform behaves, where issues arise, & how to challenge vendors effectively, while also coordinating support & delivery across multiple third parties.

You will be responsible for the day‑to‑day operational health of business‑critical underwriting & claims applications, with Eclipse (Sequel) at the centre of the estate. The role combines technical application ownership with vendor & service management, requiring confidence in incident investigation, release coordination, & system stability rather than purely process‑driven ITSM.

You will work closely with internal stakeholders, delivery leads, & offshore vendors to ensure incidents are resolved accurately, releases are controlled, & environments remain stable & secure.

Own operational support for Eclipse (Sequel) insurance applications across underwriting & claims.

Act as the technical escalation point for complex incidents, investigating issues at application, database, & integration level before engaging vendors.

Coordinate incident, problem, & change activities across internal teams & third‑party suppliers, ensuring accountability through to resolution.

Oversee application releases & fixes, working with vendors & delivery teams via Azure Dev Ops or similar tooling.

Validate vendor outputs, challenge root cause analysis where required, & ensure corrective actions are completed.

Maintain service readiness for audits, DR testing, & regulatory requirements.

Apply ITIL‑aligned practices pragmatically to ensure service stability rather than process overhead.

Proven experience supporting Eclipse (Sequel) within a London Market, specialty insurance, or reinsurance environment.

Strong understanding of policy & claims systems & how they operate at system level.

Practical experience using SQL to support application troubleshooting & data validation.

Experience working with offshore or third‑party vendors in an application support or service ownership capacity.

Familiarity with release management, incident management, & service tooling such as Service Now & Azure Dev Ops.

Confidence engaging in technical discussions with developers, vendors, & infrastructure teams, without needing to be a hands‑on developer.

Deep familiarity with Eclipse configuration, data structures, batch processes, or integrations.

Experience supporting business‑critical insurance platforms where system stability is paramount.

A track record of improving service quality by combining technical understanding with effective vendor management.

Ability to balance reactive incident ownership with proactive service & stability improvements.

This is an opportunity to lead core insurance systems within a modern, product‑aligned technology environment. You'll play a central role in keeping critical platforms running smoothly while working closely with delivery teams & vendors to continuously improve how applications support the business.

We are still considering candidates prior to the new year so apply now following the link.