Associate IT Support Technician

IT Support Technician – WVU Medicine

Responsibilities: Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components. Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides training and technical assistance to end users. Identifies and resolves hardware, software, and operator problems. Performs basic‑to‑moderate hardware repairs and refers complex, vendor‑restricted, and warranty repairs to authorized service personnel.

• Associate degree in Information Technology or a related technical field or two (2) years’ experience with personal computer hardware and software support.
• This position may require additional certification (to be provided by WVUHS Information Technology) whose completion will be required within four months of the training.
• Internal employees must meet all mandatory competencies in current position to qualify for promotion within IT.

• A+ Certification, CCNA, MCP, or MCSE.

• Workstation support including troubleshooting, repairing, and inspecting end‑user hardware and software.
• Install and test end‑user computer hardware and software (PCs, laptops, tablets, printers, IP phones, mobile devices). Provide support for wired and wireless devices.
• Maintain technical expertise through continuous learning.
• Provide network support at the device level.
• Coordinate projects, document issues, assist with project cost control, and communicate status.
• Participate in team building and mentoring activities.
• Travel to WVUHS facilities or affiliated sites as required.
• Adhere to WVUHS policies and accept on‑call responsibilities as defined by department policy.
• When necessary, provide biomedical device support and maintenance.

• Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping.
• Ability to respond quickly to visual and audible alarms generated by network monitoring systems.

• Standard office environment.

• Handle confidential information.
• Work under high‑stress conditions.
• Work independently or as part of a team.
• Adapt to varying workloads and assignments.
• Facilitate meetings with multidisciplinary groups.
• Read, write, and type effectively, with good oral communication.
• Prioritize tasks and make independent decisions.

Scheduled Weekly

Hours:

40

Exempt/Non‑Exempt: Unexempt

Shift: United States of America (Non‑Exempt)

Company: System - West Virginia University Health System

Cost Center: 597 SYSTEM IT UH

Address: 300 S Preston St, Ranson, West Virginia

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law.

All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Entry level

Contract

Information Technology

Hospitals and Health Care