IT Coordinator - Production and Facilities - College of Creative Arts and Media

Job Description - IT Coordinator
- Production and Facilities
- College of Creative Arts and Media (30468)

IT Coordinator
- Production and Facilities
- College of Creative Arts and Media 30468

Description

The Department of Production and Facilities in the College of Creative Arts and Media at West Virginia University is currently accepting applications for an IT Coordinator (Professional Technologist
2).

This position enables the activities of the College of Creative Arts & Media and its guests by providing high-level support for the computing, networking, data management and system management needs of our academic, research and artistic functions. This position requires fluency in Mac OS, Windows, iOS, and Android platforms with the ability to research new, emerging and specialized technologies.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 24 annual leave (vacation) days per year or more based on years of service( employee leave )
• 18 sick days per year(for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information ? Check out retirement health insurance benefits, retirement income, and FAQ’s.
• Wellness programs

• Develop potential IT solutions for existing or future CCAM needs or problems.
• Identify opportunities for process and efficiency improvements across departments within the College.
• Work with units to develop IT strategies and to improve current IT implementations within the College.
• Communicate with faculty and staff to develop and deploy appropriate solutions.

• Serve as liaison to University ITS for CCAM faculty, staff and students for mission critical, overly complex, or recurring IT issues.
• Serve as the CCAM representative on the University’s Academic IT Leadership committee.

• Provide network and telecommunications support to include configuring network switch interfaces for data and voice networks, toning and testing network jacks, tracing connections through patch panels to switch stacks, resolving issues with network interface cards associated with endpoint devices.
• Install, configure and troubleshoot anti-virus clients, malware prevention tools and scans, remediate malware and virus infections, and proactively works with end users to promote safe online practices.
• Work with Information Security and end users to remediate vulnerabilities found by network scans, including prevention and remediation tasks involving confidential information found on client computers.
• Consult with faculty and staff to recommend, implement and maintain specialized local area networks for lighting, audio, video and automation control and signal transmission.

• Advise faculty and staff on best practices regarding the long-term storage and retention of digital audio, video, image and other specialized files.
• Serve as a resource for faculty and staff and a liaison to University ITS for the planning, maintenance and operation of all CCAM computer labs.
• Assist faculty with regular upkeep of computer lab resources.
• Consult on process and setup decisions to ensure efficient use of School and College resources.
• Assess and prioritize desktop support requests…