Site IT - Willow

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About Phibro Animal Health Corporation

Phibro Animal Health Corporation is a publicly traded, global organization with a rich history in animal health and nutrition as a manufacturer and marketer of medicated feed additives, vaccines, nutritional specialty products, and mineral nutrition. We strive to be a trusted partner with livestock producers, farmers, veterinarians, and consumers who raise or care for farm and companion animals by providing solutions to help them maintain and enhance the health of their animals.

Phibro is a diversified company in manufacturing and marketing products for ethanol performance, microbials for plants, home and industrial applications, and specialty chemicals for various industrial markets. In addition to, Phibro’s revenues are in excess of $1 billion and are supported by over 2,400 employees worldwide.

At Phibro, people are our greatest asset. We strive to develop a diverse workforce that fosters an environment where people feel supported in openly sharing their creativity and skills that allows them to be the most successful that they can be.

If you are interested in working for Phibro and feel that you do not meet all qualifications, we encourage you to apply as you might be the right candidate for this role or other positions.

The Site IT
- Willow Islandis an integral part of our Network and Computing Service steam based out of our US
- Willow Island, WV site.

The Site IT provides hands-on technology support across manufacturing, laboratory, warehouse, and administrative environments. The role serves as a primary local point of contact for technology issues and helps maintain the availability, security, and reliability of end-user devices, plant-floor technology, network-connected equipment, and business applications.

The analyst works closely with plant leadership, Corporate IT, infrastructure, cybersecurity, application teams, engineering, quality, and Operational Technology (OT) personnel. The position balances responsive user support with the disciplined operational practices required in a production environment.

End-User Support

• Provide first- and second-level support for desktops, laptops, mobile devices, printers, scanners, conference rooms, and approved peripherals.
• Troubleshoot hardware, software, operating system, connectivity, authentication, and standard business application issues.
• Support employee onboarding, transfers, and terminations, including device preparation, account coordination, access validation, and asset recovery.
• Configure, deploy, replace, and maintain computers and related equipment in accordance with enterprise standards.
• Support Microsoft 365, Teams, Outlook, and other approved productivity tools.

Manufacturing and Plant-Floor Technology Support

• Support manufacturing workstations, shared terminals, barcode scanners, label printers, rugged devices, and other production-area technology.
• Coordinate incident response for ERP, MES, LIMS, SCADA, historian, quality, maintenance, and other manufacturing-related applications, as applicable.
• Assist with the initial diagnosis of technology issues affecting production and engage the appropriate IT, application, OT, engineering, or vendor resources.
• Follow plant change-control, safety, validation, and production scheduling requirements when performing work in operational areas.
• Maintain clear escalation and communication during technology incidents that may affect plant operations.

Infrastructure and Connectivity

• Provide local hands-on support for switches, wireless access points, network closets, UPS devices, cabling, and other site infrastructure under the direction of central infrastructure teams.
• Perform basic TCP/IP, DNS, DHCP, wired, and wireless troubleshooting and document findings for escalation.
• Assist with site implementations, lifecycle upgrades, equipment moves, expansions, and planned maintenance activities.
• Help maintain accurate site diagrams, equipment records, support contacts, and recovery documentation.
• Participate in business continuity, disaster recovery, and site resilience exercises.

Cybersecurity and Compliance

• Follow enterprise cybersecurity standards, acceptable-use requirements, and site-specific procedures.
• Assist with endpoint protection, patching, vulnerability remediation, device compliance, and secure configuration activities.
• Escalate suspected security incidents promptly through established channels and preserve relevant information for…