Network Support Technician

The Network Support Technician is responsible for supporting, maintaining, and optimizing Salem University’s network infrastructure to ensure reliable, secure, and efficient technology services across the University.

This hands-on technical position monitors network performance, troubleshoots complex connectivity and performance issues, configures and maintains network hardware, supports network security, and assists with the implementation and ongoing maintenance of LAN, WAN, wireless, VPN, and related network environments.

The Network Support Technician serves as a key technical resource for network-related incidents and service requests and collaborates with Information Technology personnel, vendors, service providers, and University departments to maintain the availability and performance of critical network services.

Success in this position requires strong technical troubleshooting skills, attention to network security and reliability, effective documentation, and the ability to communicate technical information to both technical and non-technical stakeholders.

The duties listed below are representative of the responsibilities of this position. Additional duties may be assigned based on departmental or institutional needs.

• Serve as a primary technical resource for network-related incidents and service requests.
• Troubleshoot LAN, WAN, wireless, VPN, DNS, DHCP, routing, switching, and other network connectivity issues.
• Diagnose network performance, availability, configuration, and security problems using systematic troubleshooting methods.
• Investigate network outages and service disruptions and work to restore services in a timely manner.
• Escalate complex incidents to appropriate internal resources, vendors, or service providers when necessary.
• Provide technical support related to network access and connectivity for university employees, students, systems, and devices.
• Document troubleshooting activities, resolutions, and recurring issues to support knowledge sharing and continuous improvement.

• Proactively monitor network health, availability, bandwidth utilization, and performance using approved network-monitoring tools.
• Identify potential performance or capacity issues and recommend appropriate corrective actions.
• Perform routine maintenance of network infrastructure.
• Apply approved firmware updates, patches, configuration changes, and upgrades to network equipment.
• Monitor network devices and services for availability and performance concerns.
• Assist with preventive maintenance and lifecycle management of network infrastructure.
• Support planned maintenance activities while minimizing disruption to university operations.
• Install, configure, maintain, and support enterprise network equipment, including switches, routers, firewalls, wireless access points, wireless controllers, and VPN appliances.
• Configure and maintain VLANs, routing, switching, wireless networks, and related network services.
• Support routing protocols and network configurations, including OSPF, BGP, and other protocols utilized by the University.
• Assist with the installation and replacement of network hardware and infrastructure.
• Support network connectivity associated with university buildings, classrooms, offices, residence facilities, and other campus environments.
• Maintain appropriate equipment configurations and backup documentation.
• Assist with network infrastructure upgrades, expansions, and technology refresh initiatives.

• Support the implementation and administration of network-security controls and established security policies.
• Configure and maintain firewall rules in accordance with approved standards and authorization processes.
• Manage and troubleshoot VPN connectivity and remote network access.
• Support Network Access Control (NAC) solutions and other network authentication or access-management technologies.
• Assist with identifying and responding to network-related security concerns.
• Maintain appropriate segmentation and access controls within the University network environment.
• Collaborate with IT leadership on network-security improvements and risk mitigation.
• Promptly escalation suspected security incidents or vulnerabilities in accordance with university procedures.

• Configure, monitor, and troubleshoot University wireless networks and wireless access…