Senior Dispatcher & Workforce Optimization Lead

Colonial Group is seeking a Dispatcher within the Operations Support Center. You will create, dispatch, and clear trouble reports for Shentel-related services, determine proper departments, and coordinate with technicians and management to ensure timely service work.

Responsibilities include daily contact with customers, network technicians, and management; analyzing reported troubles, assigning to appropriate teams, and provisioning customer premise equipment as needed.

We are seeking a motivated Senior Dispatcher & Workforce Optimization Lead to join Colonial Group in Summersville, WV, United States.

For the Senior Dispatcher & Workforce Optimization Lead position at Colonial Group, we are reviewing applications now.

Step into the Senior Dispatcher & Workforce Optimization Lead role at Colonial Group in Summersville, WV, United States and grow with us.

Please review the full job details above before applying.

If your experience matches this role, we encourage you to apply.