Assistant Director, International Agent Relations

The International Agent Relations Assistant Director is responsible for developing, managing, and maintaining UCF Global’s global network of educational agents who recruit international students into various programs, including the Intensive English Program (IEP), Online English Program (OEP) and degree pathways. This role plays a critical part in achieving international enrollment goals by ensuring agent partnerships are effective, ethical, and compliant with institutional and legal standards.

The Assistant Director serves as a liaison between agent partners and internal departments, fostering collaboration to ensure a positive student experience from recruitment through enrollment.

Classification

Title:

Assistant Director, International Education

• Agent Agreement Management:
  Develop, renew, and terminate agent agreements in collaboration with UCF's legal department.
• Agent Training:
  Conduct training sessions for agents via virtual platforms, phone, or in-person presentations.
• Performance Evaluation:
  Assess agent effectiveness through surveys, focus groups, and performance reports.
• Resource Development:
  Create and maintain an agent manual outlining procedures, application processes, and college policies.
• Professional Development & Market Research:
  Attend industry conferences, research emerging markets, and stay informed on agent-related regulations.
• Enrollment Tracking:
  Monitor and report on student enrollment and revenue generated through agent referrals.
• Commission Management:
  Oversee the issuance and tracking of commission payments to agents.
• Marketing Supervision:
  Design promotional materials (e.g., presentations, brochures) and manage agent-related content on the UCF Global website.
• Agent Communication:
  Maintain regular communication with agents through newsletters, updates, and timely responses to inquiries.
• Issue Resolution:
  Address and resolve escalated concerns from students or parents related to agent interactions.
• Agent Vetting:
  Review applications from prospective agents, contact references, and ensure completion of required documentation.
• Admissions Coordination:
  Collaborates with UCF Global Enrollment Services and ISSS to process applications and issue immigration documents (l-20s or DS-2019s).
• Program Support:
  Assist the agents and their student groups during arrival and participation in UCF Global programs.
• Campus Engagement:
  Host visiting agents and organize annual on-campus events to strengthen partnerships.
• Travel:
  Travel domestically and internationally to establish new partnerships and conduct site visits to agent offices.

Bachelor's or Master's degree and 4+ years of relevant experience with at least 1+ year(s) of leadership experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

• Experience in international education, international student recruitment, enrollment management, or partnership development.
• Experience managing relationships with international recruitment agents or global education partners.
• Knowledge of international admissions processes, SEVIS, and F-1/J-1 student regulations; DSO experience preferred.
• Experience using data and enrollment metrics to evaluate performance and support recruitment strategies.
• Strong cross‑cultural communication, relationship management, and presentation skills.
• Experience with CRM systems, student information systems, and Microsoft Office applications.
• Experience developing training materials, presentations, or recruitment resources for external partners.
• Ability to travel domestically and internationally to support recruitment and partnership activities.

• All applicants must be…