Security Officer

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Performs a variety of duties to provide assistance and information to all patients, visitors and staff. Enforce policies and procedures to provide a safe, secure environment, in support of the Security Program.

Additional

Job Description:

Job Description Summary
Performs a variety of duties to provide assistance and information to all patients, visitors and staff. Enforce policies and procedures to provide a safe, secure environment, in support of the Security Program.

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High School diploma or equivalent
• Valid Driver's License - Must be maintained during employment period.
• Obtain certification in Heart Saver First Aid within 60 days of hire date.
• State criminal background check, and federal, if applicable, as required for state department of health (e.g. PA DOH, OH DOH, MD DOH, WV DHHR) regulated areas based on physical work location.

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Prior experience in the Security field

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Initiates positive customer service interaction and provides appropriate assistance to hospital patients, visitors and staff to facilitate orderly and efficient access to hospital facilities in accordance with hospital and departmental policies and procedures.
• Maintains consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors and staff distributing accurate information to all who request such 100% of the time.
• Responds to all patient, visitor and staff requests for information/assistance in a caring, courteous manner, 100% of the time.
• Provides physical assistance, wheelchair assistance, transport services, escort services and room access patients, visitors and staff accessing hospital facilities.
• Monitors and maintains traffic flow in hospital parking areas and roadways by assisting disabled vehicles, issuing parking permits and warning violations.
• Protects people and property by assisting in the prevention of accidents, theft and vandalism, in accordance with hospital and department policies and procedures, as monitored by supervision.
• Maintains consistent presence and visibility by performing routine building rounds, building door unlocks, exterior building and parking lot patrol.
• Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.
• Reports suspicious situations, circumstances, incidents and persons, according to hospital and department policy and procedures.
• Responds and provides assistance to patients, visitors and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost/found issues, according to hospital and department policy and procedures.
• Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective, and legible manner.
• Responds to and provides assistance to patients, visitors and staff during emergency situations such as assault, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.
• Operates Hospital-owned vehicles in a safe and responsible manner, 100% of the time.
• Ensures safety and proper operating condition of vehicles by performing vehicle inspections, as outlined by departmental policy.
• Other requirements:
  Incident Reporting, Routine Building Rounds, Incident Investigation, Crowd Control, Restraining Patients, Disaster Response, Domestic Disputes, Med G Assists, Parking Enforcement, Consistence Presence and Visibility,…