Patient Service Representative - West Warwick - Dental

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1, 2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

Job Title :
Patient Service Representative

Reports to:

Dental Practice Manager

Department:
Dental

FLSA Status :
Non-Exempt

Job Grade: 4

Version Date: 08/11/2023

The Dental Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, registering the patient, answering all incoming calls, collecting charges, taking complete and accurate messages, and documenting appropriately.

• Take complete and accurate messages, schedule appointments, register patients, answer all incoming calls, and collect charges for the office visit.
• Prepare patient records for dental visits and verify dental insurance and patient copays due at the visit.
• Enter all information accurately, including patient registration, encounter billing information, and changes in insurance information.
• Identify the appropriate appointment scheduling needs and provide confirmation calls.
• Assist in answering all incoming calls and taking accurate messages.
• Collect payments, obtain referrals to specialists, and schedule upcoming appointments when necessary.
• Provide reports of daily productivity and daily collections to the Practice Manager.

Required Qualifications:

• Accurate data entry skills
• Excellent communication skills
• Minimum High School diploma or associate degree

Preferred Qualifications:

• Medical terminology, diagnosis coding and billing procedure knowledge
• Experience with dental insurance and payment collections
• Candidates who do not meet all of the preferred qualifications are encouraged to apply

• General office environment. Must be able to operate a PC, answer multiple telephone lines, and take accurate written messages; verify all insurance coverages.
• Moderate physical activity, including walking, standing, sitting, bending, and stretching. Duties are performed on site.

• Part Time 20 Hours
• As determined with department hiring needs
• Must be available for overtime, including nights and weekends when necessary

• Must have exemplary customer service skills, including professional telephone manners and excellent oral communication for all levels of client interaction

Thundermist is dedicated to securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply with state and federal guidelines in accessing sensitive information. The incumbent must apply strict confidentiality.

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.