Project Coordinator - Project Coordinator III

# Project Coordinator - Project Coordinator IIIApply
** Job#: 3054765
***
* Job Description:

** Project Coordinator - Project Coordinator III
*
* Location:

** Westborough, Massachusetts (Onsite)

Role Overview This position reports to the Project Team Manager. A Project Coordinator thrives in a fast-paced environment and will engage in communication with customers via phone and e-mail. This role requires using a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. The Project Coordinator will work within a team environment and communicate internally with other departments.

Key Responsibilities
* Provide members with a personalized creative experience.
* Work with members and coordinate the entire lifecycle of their projects.
* Provide stellar customer satisfaction at all times.
* Partner with Publishing teams to ensure that members are enrolled in the proper service package.
* Work internally with other departments to ensure that a quality product is delivered in a timely manner.
* Use a wide variety of software systems to navigate customer accounts and proactively monitor accounts to anticipate problems.
* Meet all performance and quality metrics.
* Initiate process improvement projects within the department and drive them to completion.

Required Qualifications
*
* Education:

** Associate’s Degree.
*
* Experience:

** 2+ years of customer service experience. Experience working with high-volume processes.
** Technical

Skills:

** Working knowledge of Microsoft Office Applications. Ability to work weekends and overtime as required.

Preferred Qualifications
* Bachelor's degree.
* Aptitude to quickly learn new systems and software.
* Ability to multi-task and prioritize, with strong organizational and follow-up skills.
* Excellent oral and written communication skills.

Compensation & BenefitsA comprehensive benefits package is available to eligible employees.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
** Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical…