Project Manager, Operations Management, Change Management

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Professional Westborough, MA, US

Salary Range: $80,000.00 To $ Annually

Do you envision working for a company that has the expertise of a long-standing industry leader, but the spirit of an entrepreneur? Does the thought of making a real impact motivate and energize you? If so, HPI is the place for you. Join a team that values integrity, flexibility, loyalty, compassion and dedication—we can’t wait to meet you.

HPI is unique. A respected industry leader that’s been serving customers for over 44 years, we’re known for our innovation and adaptability. Our experience has given us our expertise, but our forward-thinking, entrepreneurial spirit has given us our strong reputation. As a third-party administrator, we offer a suite of health and benefit solutions to employers. By joining HPI, you’ll contribute to ideas that make a real difference for employers and employees nationwide.

There isn’t a challenge we won’t accept and we’re looking for people who have a passion to take it on. Not just a job—a mission.

Our commitment extends beyond our clients to our own employees. We foster a supportive and inclusive work environment where innovation thrives. By investing in our team’s growth and well-being, we ensure they are equipped to provide exceptional service.

The Project Manager (PM) leads cross-functional projects across enterprise business units, ensuring successful delivery of scope, schedule, cost, and quality objectives. The PM coordinates strategy, planning, execution, and stakeholder alignment, applying project management and business analysis practices as needed based on project size and maturity. The PM is responsible for transparent reporting, risk management, and continuous improvement within the ePMO.

• Lead project planning, strategy, and execution for enterprise initiatives.
• Develop and maintain integrated project plans, track milestones and deliverables.
• Build and maintain RAID logs (Risks, Assumptions, Issues, Dependencies); drive mitigation and escalation.
• Identify and manage resource needs and clarify team roles and responsibilities.
• Provide concise status updates and executive-ready communications.
• Facilitate effective meetings and workshops; ensure decisions, actions, and owners are captured and tracked.
• Serve as the conduit between business stakeholders (internal/external) and technical teams to ensure shared understanding and alignment.
• Liaison between internal and external (as needed) stakeholders and resources to ensure requirements are delivered on time and within budget.
• Facilitate change requests with impact analysis; maintain version-controlled baselines for scope, schedule, and requirements.
• Surface cross-project dependencies within the ePMO portfolio and coordinate integrated timelines and handoffs.
• Uses organizational tools and communication strategies to escalation risks and roadblocks, providing clear recommendations to guide decision-making.
• Develop and maintain project schedules, dashboards, and status reports; contribute to PMO portfolio reporting and continuous improvement.
• Adhere to PMO templates, methods, and stage gates; recommend improvements to processes and tooling.

• Bachelor’s degree or equivalent experience.
• PMP (Project Management Professional) certification.
• Recent experience (within the last two years) in health insurance/managed care or third-party administration environments.
• Minimum 4 years of hands‑on project leadership (IT and/or business) across the full lifecycle.
• Experience with MS Project, Smartsheet, Jira, Confluence,…