Customer Care Coordinator

Build a Career That Builds Your Future — with Pulte Group!

Welcome to Pulte Group where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place.

As one of the nation’s largest and most respected homebuilders, Pulte Group offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams.

For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey.

Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the Pulte Group name.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact
*
* JOB SUMMARY:

** The Customer Care Coordinator is responsible to be the first point of contact for homeowners requesting warranty service. Coordinator will conduct initial analysis of the customer issue to triage and determine the appropriate course of action.

This position
** requires onsite attendance 5 days per week
** in Westborough, MA.
*
* PRIMARY RESPONSIBILITIES:

*** Coordinate division response to customer warranty calls:
* Receive initial customer requests for service
* Conduct initial analysis of customer issue to triage and determine appropriate course of action
* Coordinate Customer Care Manager response
* Document requests in service and scheduling system
* Process work orders in service system
* Build sustainable relationships of trust through open and interactive communication
* Address complaints, provide appropriate solutions and alternatives within warranty guidelines and time thresholds, and follow-up to ensure resolution
* Assist in determining and documenting root cause
* Track and report division service levels, satisfaction, response rates and cost
* Ensure division complies with service history information and company retention requirements
* Support claims/risk filings
* Perform related administrative duties, as assigned
** SCOPE:
*** Decision Impact:
Division
* Department Responsibility:
Single
* Budgetary Responsibility:
No
* Direct Reports:
No
* Indirect Reports:
No
** REQUIRED

EDUCATION:

*** Minimum High School Diploma or equivalent
* Associate's Degree preferred
*
* REQUIRED EXPERIENCE:

*** Proven customer support experience
* Strong emphasis on quality of service and follow-up
* Customer orientation and ability to adapt/respond to different personality types
* Excellent communication and listening skills
* Analytical ability necessary to perform root cause analysis
* Highly conscientious/well-organized
* Strong computer skills
* Ability to multi-task, prioritize, and manage time effectively
* Conflict resolution skills
* Additional consideration will be given to candidates with experience working within Microsoft Office Suite and CRM database management software
** PAY INFORMATION**$31.00 - $35.00 hourly

Hired applicant will be eligible to earn overtime.

Hired applicant will be eligible to receive a bonus in the amount of approximately $3,800 - $8,000 annually (paid quarterly).In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service).Employees

are eligible to participate in the Company’s 401(k) Plan. Employees (and their…