Clinical Care Manager

Location: Worcester, MA - Behavioral Health Partners Metro West

Pay rate: $65,000-$75,000/annually

Schedule: Full-time, Monday-Friday. 8:30am-5:00pm (Must be able to work some early mornings)

• Health, dental, vision insurance/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%!
• Discounts on wide array of services/entertainment nationwide

The Clinical Care Manager is responsible for:

• Collaborating with team members to implement measures that decrease episodic care and meet quality outcomes.
• Supervising team of care coordinators to help Mass Health members connect to the appropriate care.
• Reviewing client's care plan with team members and other stakeholders regularly.
• Working as part of a multidisciplinary team consisting of Behavioral health, Medical, Recovery support staff, to help navigate and coordinate care for clients exhibiting complex health issues.
• Participating in meetings with other Community partners, and stakeholders.
• Supporting care coordinator in advocating for client treatment.
• Developing a person-centered treatment plan with each Engaged Enrollee, with input from Care Team members and other stakeholders as well as updating the treatment plan according to required time frames.
• Supervising Care Coordinators in supporting Engaged Enrollees during care transitions including attendance at discharge planning meetings, face to face meetings post discharge, and facilitating enrollee participation in those services.
• Meeting expectations related to supervising the programmatically required number of Care Coordinators and supporting the programmatically required number of Enrollees which may vary over time.
• Conducting weekly supervision with assigned care coordinators.
• Learning all BHCP policies, procedures, protocols and plans and deliver CP supports and activities in compliance with them. Ensure all CP Team members are trained and comply with these protocols.
• Developing knowledge about all focus populations and assist CP Team members in doing so.
• Learning evidence-based practices identified by the BHCP, and deliver CP supports and activities in compliance with them and ensure all CP Team members are trained and supported in implementing them.

Qualifications:

• RN or Masters degree with first level license (RN, LICSW, LMFT, LMHC, licensed psychologies, or LADAC I) with minimum of 2 years of experience working in a community-based mental health, substance use and/or physical health setting.
• Minimum of 2 years' supervisory experience, preferred.
• Demonstrated knowledge base and judgment necessary for independent clinical decision making.
• Minimum of 3 years professional and clinical experience in the areas of mental health, counseling, and substance use.
• Strong skills in the areas of communication, follow through, collaboration, and customer service, time management and organizational skills.
• Strongly prefer that a candidate will have a demonstrated understanding of and competence in serving culturally diverse populations and understand the social drivers of health (SDOH) needs associated with these populations.
• Excellent interpersonal skills and demonstrated ability to interact professionally with culturally and educationally diverse staff and patients.