Intake Counselor​/Admissions

To assess the needs of people seeking an assessment and ensure their referral to the service or resource that best addresses those needs. To link recipients to appropriate resources or care providers; to admit based on Admission Criteria and Medical Necessity as well as to provide a smooth compassionate admission process for patients and their families. You will also be responsible for completing initial authorizations with insurance companies for the level of care that is needed.

Shift details: Full-time Monday - Friday

Schedule: 7:00 AM - 7:30 PM / Evenings 2:30 PM - 11:00 PM

Westborough Behavioral Healthcare Hospital (WBHH) provides psychiatric stabilization diagnosis treatments for Children, Adolescents and Adult populations in both inpatient and outpatient settings. Our goal is to ensure patients and their loved ones feel comfortable and are well informed regarding treatment options.

Our state-of-the-art facility is conveniently located in Westborough near the intersection of Route 495 and Route 9.

Westborough Behavioral Health is transforming mental healthcare and it begins with accessible and effective evidence-based therapy provided by our top-notch team of clinicians. Our Outpatient Therapists provide PHP an IOP services to all patients and their families.

• Complete mental health assessment to determine medical necessity and determine appropriate level of care.
• Provide appropriate referrals and recommendations to patients not meeting medical necessity for inpatient hospitalization.
• Complete initial insurance authorizations for all newly admitted patients.
• Provide provisional DSM diagnoses supported by clinical documentation.
• Meet with patients and families to review patient handbook, patient rights and discuss informed consent to treat. Assist patients in reviewing consent forms and completing required documents.
• Supports the department's philosophy for customer service.
• Establish and maintain positive relationships with physicians, allied health professionals, and all referral sources.
• Performs related duties, as requested.
• Upholds the organization's ethics and customer service standards.

Salary $45,760.00 - $60,320.00

• 2 years of experience preferred. Basic knowledge of medical terminologies; skills in analyzing and evaluating information; problem solving skills; excellent oral communication skills; legible handwriting, ability to concentrate on tasks and meet deadlines; ability to confidentially maintain all information; persuasive skills with prospective patients and family members who demonstrate denial or resistance to treatment. Utilization experience preferred.
• Bachelor's Degree in health related field, License preferred.
• License preferred. Current CPR and CPI certification (or obtained within 30 days upon hire). Must be 21 years of age, have a current negative TB test or medical clearance.

Eligible employees receive a generous benefits package including holiday premium pay, shift differentials, health, dental and vision coverage, 401(k) plan, health & dependent Flexible Spending accounts, generous paid time off, company paid life, short-term and long-term disability coverage, and an employee referral bonus plan.