Clinical Coordinator - BHCP

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When you join the UMass Chan Medical School team, you join us in advancing together to improve the health and well-being of our diverse communities throughout Massachusetts and across the US and the world.

Together, we lead in education, research, health care delivery, and public service. Your life’s work is more than a career. It’s an expression of your passion, intellect, skill, and drive.

UMass Chan's commitment to excellence, innovation, competitive benefits, and work-life integration will allow you to build a professionally rewarding career as we work together to better or improve the health of people around the globe.

• Provide clinical direction, supervision, and support to the care coordinator team providing care coordination services to BHCP participants.
• Provide in-person supervision of assigned care coordinator staff at nursing facilities biannually and as needed.
• Supervise the evaluation and assessment of care coordination services consistent with established procedural standards and Interdepartmental Service Agreement (ISA) requirements to ensure eligible nursing facility residents have access to all recommended PASRR services.
• Assist Care Coordinators with case assignment, review, and finalization processes.
• Collaborate with other applicable State Agencies regarding identified issues of various populations.
• Research regulations and interpret these regulations for providers, agencies and staff.
• Provide clinical support to the program, and work with the program monitor and trainer to design and present training sessions for in-house staff or community-based providers as necessary.
• Review and propose changes to applicable program regulations, policies, and other documents.
• Coordinate contacts with providers to respond to inquiries pertaining to specific program areas.
• Oversee data integrity measures by reviewing and documenting all relevant information into data system applications in accordance with program guidelines and regulations.
• Conduct routine and ad-hoc evaluations and re-evaluations of individuals services.
• Support staff in contacting providers, state agency offices, and applicants/individuals to obtain information and records needed to conduct a comprehensive review of the case.
• Foster and promote continuity of care and cooperative partnerships by liaising with health care providers, acute care hospitals, long term care facilities and other programs/organizations involved in the provision of services.
• Participate in public relations efforts, attending conferences and meetings as needed.
• Maintain positive working relationships with participants and relevant informal supports, provider organizations, program consultants and state agencies.
• Maintain the confidentiality of all business documents and correspondence per UMass Chan Medical School/For Health Consulting procedures and HIPAA regulations.
• Foster team environment, and provide professional and clinical leadership to team members, including consultants, providers and administrative support staff as appropriate.
• Direct team members in identifying and addressing issues involving clinical matters.
• Communicate policy, workflow and organizational changes to team members.
• Provide orientation and ongoing in-service/continuing education programs for team members.
• Conduct performance evaluations of team members.
• Participate in the hiring and termination of team members.
• Work closely with Associate Director and other management staff to…