Senior Claims Manager
Listed on 2026-01-12
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Insurance
Risk Manager/Analyst -
Management
Risk Manager/Analyst
What We Offer:
- Competitive Wages
- Work today, get paid tomorrow through our earned wage access program*
- Paid Time Off
- Medical/Health/Dental Coverage
- 401K with Company Match
- Team Member Discounts
- Tuition Reimbursement
- Employee Assistance Program
- Health Savings Account
- Company Spirit Days
- Employee recognition and awards
- And much more!
Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!
Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.
You can find us operating under the following store banners:
Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.
This position will report to the Director, Global Risk Management and will be responsible for strategic oversight, leadership and performance of the global property and casualty insurance claims’ function.
Responsibilities:- Management responsibility for global property and casualty (general liability, workers’ compensation, automobile liability and excess liability) claims, including complex claims
- Ensure property and casualty claims are reported timely to insurers and in compliance with company policies and regulatory requirements
- Consult with attorneys, insurance adjusters and insurance carriers on claims strategy
- Develop recurring reports on claims trends for the executive leadership team
- Develop and implement corporate claims policies and procedures for US and European operations
- Manage third-party claims administrator(s), including implementing proper claims handing instructions and period audits
- In accordance with Company approval authorities, settle claims and set (and monitor) claim reserves
- Collaborate with human resources department on employee return-to-work strategies
- Collaborate with safety department on loss control strategies
- Perform other duties or special projects as assigned
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Ability to meet the claims management needs of both internal and external customers.
Ability to collaborate and work effectively in a team environment (including partnering with Human Resources, Legal, Health & Safety, Distribution Center, Culinary Center, Retail Field Operations)
Minimum Education:Bachelor’s degree in risk management & insurance, finance, accounting, criminal justice, or business administration
Preferred Education:Bachelor’s degree in risk management & insurance, finance, accounting, criminal justice, or business administration
Minimum Experience:10-15 years of US casualty (general liability, workers compensation, auto liability and excess liability) claims management experience within a company (risk management department, insurance broker, insurance carrier or third-party claims administrator); some international claims management experience (Europe preferred) experience with large retention or self-insured insurance programs; familiarity with workers compensation statutes
Preferred Experience:Minimum experience plus environmental claims
Licenses/Certifications:Certified Claims Professional (CCP), Associate in Claims (AIC), CPCU (Chartered Property and Casualty Underwriter) or equivalent certification preferred
Soft Skills/Competencies:
- Excellent oral and written communication skills
- Strong analytical skills; critical thinking
- Ability to build collaborative relationships with internal and external partners
- Strong interpersonal skills
- Proficient in Microsoft Office (Excel,…
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