Service Parts Tech

EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 “one‑stop” destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners:
Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

Processes orders for service parts & equipment and maintains stock levels on field technician's service trucks. “Customers” include Store Managers, Field Technicians, and Shop Technicians. Provides excellent customer service by using parts knowledge to advise alternatives & ensure order accuracy, as well as providing proactive order status updates. Coordinates parts delivery driver routes to optimize deliveries.

• Receive, interpret, and process orders for parts, supplies, and equipment
• Determine parts sourcing (internal/supplier) and most efficient delivery method
• Communicate with customer regarding status and notify upon delivery
• Proactively restock trucks, review allocations to ensure stock levels are maintained
• Coordinate delivery driver routes
• Receive, unpack, and restock items in parts warehouse. Pack and ship parts orders.
• Perform cycle and physical inventory counts

Internal:
Service Manager, Store Managers, Field and Shop Technicians, Delivery Driver, OEM Equipment manufacturers, Supply Vendors, Construction personnel

High school diploma or its equivalent

Applicable trade school or training program. Manufacturer’s equipment certifications

2‑4 years service parts experience, including usage of computer inventory management system

4+ years experience in Field Service Parts, experience in hot/cold beverage and kitchen equipment

Required courses and training programs (if applicable)

Customer service and communication skills; verbal and written

9:30 am – 6:00 pm M‑F;
Warehouse Conditions

May occasionally assist with deliveries, must be approved to operate company vehicles

Infrequent

• Can lift 50 lbs; grasping/gripping/fine manipulation.
• Pushing/pulling/bending/kneeling/twisting/climbing on a regular basis.
• Carrying/setting/walking/standing and lifting above shoulder level on a regular basis.

At EG America, it’s important that our employees reflect the world we live in and the communities we serve. We celebrate our differences, so your unique background and skillset could bring a wonderful new perspective to our team. If you have a passion for delivering exceptional results, thrive in a fast‑paced environment, and bring experience in business management or related areas, we'd love to meet you – even if you don't meet every single requirement.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay within this range will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud to offer a variety of financial and non‑financial benefits that invest in your overall growth, well‑being, and career journey.