Claims Manager

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Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross‐functional collaboration? Then you may be the perfect addition to our team!

EG America is one of the fastest‑growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one‑stop’ destination. The business has delivered fuel, grocery, merchandise, and food service. Headquartered in Westborough, Massachusetts, the Company operates 1,500+ locations across the U.S. employing 18,000+ team members. Store banners include Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop.

• Competitive wages
• Earned wage access program*
• Paid time off
• Medical/Health/Dental coverage
• 401(k) w/Company Match
• Team member discounts
• Tuition reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit days
• Employee recognition & awards
• And much more!

Report to Senior Claims Manager. Oversee day‑to‑day management of property & casualty claims, ensuring timely & accurate processing with compliance to policies & regulatory requirements.

• Progressive experience managing P&C claims, overseeing TPAs for investigations, settlements, litigation discovery
• Review claims for quality & adherence to company standards
• Identify claims for settlements & adequacy of reserves; prepare draft settlement requests
• Collaborate with HR & Benefits on RTW matters
• Collaborate with Safety, Legal & other departments on claim matters
• Gather & report claim data for trends & loss control recommendations
• Assist in developing claims management procedures
• Perform other duties or special projects as assigned
• Must perform essential functions with/without accommodation

HR, Legal, Health & Safety, Distribution Center, Culinary Center, Retail Field Ops.

Minimum Education: Bachelor’s in risk mgmt & insurance, finance, accounting, criminal justice, or business administration.

Preferred Education: Same as above.

Minimum Experience: 8‑12 yrs US casualty claims mgmt within risk mgmt dept, broker, carrier, or TPA; large retention or self‑insured programs; familiarity w/ workers comp statutes.

Preferred Experience: Environmental claims.

Licenses/Certs: CCP, AIC, CPCU or equivalent preferred.

• Excellent oral & written comm skills
• Strong analytical & critical thinking
• Build collab relationships with partners
• Strong interpersonal skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Customer‑needs orientation
• Team‑work orientation

Limited (5%)

Mon‑Fri 8+ hr days in‑office; 1 day remote w/ manager approval.

Sitting/standing at computer long periods; lift up to 10 lbs.

At EG America, we celebrate diverse backgrounds. Your unique skills may add fresh perspective. If you’re passionate about results, thrive in fast‑paced environment, and have business mgmt or related experience, we’d love to meet you—even if you don’t meet all criteria.

Consistent with Massachusetts Pay Transparency Law, we’re sharing the base salary range for this position. Final pay will be based on your skills, experience, and qualifications.

Base pay represents just one part of our total rewards approach. We’re proud‑to‑offer diverse financial & non‑financial benefits that invest in your overall growth, well‑being, and career journey.

Mid‑Senior

Full‑time

Finance & Sales

Retail

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