Foodservice Operations Coordinator

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members.

You can find us operating under the following store banners:
Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

The role provides direct support to the Senior Manager of Food service Operations to ensure food and beverage programs are able to be executed at the store level. This role is the primary Operations support to the Category Management team, and is responsible for creating training content, SOPs, oven settings, and equipment orders to support program execution. By leveraging leadership skills, effective communication, and attention to detail, the position supports the creation of a food culture by giving operators the tools to increase food sales and control waste.

The role also assists with the rollout of new programs, including working directly with vendors to place orders, process POs, and coach the field.

1. Oversee the progress of food service initiatives, programs, goals, and projects with store operations, including:

• New food service program launches
• Management of existing programs
• Special projects and test store initiatives

2. Own the creation of SOPs for all food & beverage programs, regularly reviewing and updating to ensure that posted content is current and relevant for all field operators

3. Develop oven settings for multiple makes/models and work with DMs to ensure updates are made as needed (including providing content for them to load onto machines in the field)

4. Support equipment innovation, including troubleshooting, training, and managing the ordering and installation of test units in the SSC and in stores

5. Managing billing and invoicing for food service equipment projects and tests

6. Act as a liaison to Health & Safety, working with Category Managers in evaluating product samples and vendor cooking recommendations to ensure they are compliant and feasible in our stores

7. Own the food service training content library, gathering inputs from category managers and working with training team to build materials and delivery mechanism

8. Set up new items in ICC label maker to ensure accuracy in POS data at the store level

9. Serve as a communication link between store teams, District Managers, Regional Managers, and corporate operations for food service-related matters

10. Ensure compliance with company protocols and best practices for food service operations.

11. Compile and coordinate reports and surveys as needed for the Senior Manager, Food service Operations

Store Managers, Food service Leaders, District Managers, Regional Managers, Food service Category Managers, Training Team, Health & Safety

HS Diploma or GED

Associate’s Degree

Working knowledge of food service programs and operational policies and procedures.

Kitchen Manager (FSL), Store Manager

Serv Safe Certified

• Excellent oral and written communication skills
• Strong…