Foodservice Operations Coordinator

Food service Operations Coordinator

Join to apply for the Food service Operations Coordinator role at EG America.

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross‑functional collaboration? Then you may be the perfect addition to our team! EG America is one of the fastest‑growing convenience store retailers in the United States, committed to becoming America’s #1 ‘one‑stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service.

Headquartered in Westborough, Massachusetts, our company has grown to over 1,500+ locations across the United States employing over 18,000 team members.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• Medical/Health/Dental Coverage
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

The role provides direct support to the Senior Manager of Food service Operations to ensure food and beverage programs are executed at the store level. This role is the primary operations support to the Category Management team, responsible for creating training content, SOPs, oven settings, and equipment orders to support program execution.

• Oversee the progress of food service initiatives, programs, goals, and projects with store operations, including new program launches, management of existing programs, and special projects and test store initiatives.
• Own the creation of SOPs for all food & beverage programs, regularly reviewing and updating to ensure posted content is current and relevant for all field operators.
• Develop oven settings for multiple makes/models and work with DMs to ensure updates are made as needed.
• Support equipment innovation, including troubleshooting, training, and managing the ordering and installation of test units in the SSC and in stores.
• Manage billing and invoicing for food service equipment projects and tests.
• Act as a liaison to Health & Safety, working with Category Managers to evaluate product samples and vendor cooking recommendations to ensure compliance and feasibility in our stores.
• Own the food service training content library, gathering inputs from category managers and working with the training team to build materials and delivery mechanisms.
• Set up new items in ICC label maker to ensure accuracy in POS data at the store level.
• Serve as a communication link between store teams, District Managers, Regional Managers, and corporate operations for food service‑related matters.
• Ensure compliance with company protocols and best practices for food service operations.
• Compile and coordinate reports and surveys as needed for the Senior Manager, Food service Operations.

Store Managers, Food service Leaders, District Managers, Regional Managers, Food service Category Managers, Training Team, Health & Safety.

Minimum Education: HS Diploma or GED.

Preferred Education: Associate’s Degree.

Minimum Experience: Working knowledge of food service programs and operational policies and procedures.

Preferred Experience: Kitchen Manager (FSL), Store Manager.

Licenses/Certifications: Serv Safe Certified.

• Excellent oral and written communication skills.
• Strong presentation skills.
• Ability to foster teamwork and build collaborative relationships.
• Strong interpersonal skills.
• Self‑starter, with strong problem‑solving abilities and prioritization.
• High attention to detail.
• Proficient in Microsoft Office Suite.

Travel: Up to 10% travel, within local area, to visit stores.

Hours &

Conditions:

Typically Monday – Friday, 8+ hour days in office setting, may be able to work 1 day from home with approval.

Physical Requirements: Primarily sitting/standing at computer for long periods of time. Ability to maneuver and regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds. Ability to reach overhead, bend, squat,…