Sr. Manager Financial Planning & Analysis Operations

Are you curious about solving complex business challenges for a leading convenience retailer? Do you have a passion for cross functional collaboration? Then you may be the perfect addition to our team!

Cumberland Farms is one of the fastest-growing convenience retailers in the United States, committed to becoming America’s #1 ‘one-stop’ destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners:
Certified Oil, Coen Markets, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our US headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center.

• Competitive Wages
• Work today, get paid tomorrow through our earned wage access program*
• Paid Time Off
• 401K with Company Match
• Team Member Discounts
• Tuition Reimbursement
• Employee Assistance Program
• Health Savings Account
• Company Spirit Days
• Employee recognition and awards
• And much more!

The Senior FP&A Manager - Operations is a senior member of the FP&A Operations team and acts as the principal deputy to the Director of FP&A Operations. The role leads operational performance management, ensuring Operations leaders and the C-suite have timely, accurate and actionable insight into financial and operational results. This position owns weekly KPI reporting and the preparation of monthly performance-review packs, with particular focus on labor productivity, controllable costs and forecast delivery.

The role works directly with Operations leaders to identify the causes of performance gaps, agree corrective actions and track delivery. It also supports the Director in coordinating FP&A priorities and developing junior members of the team.

1. Act as the principal deputy and second-in-command to the Director of FP&A Operations, helping coordinate team priorities, maintain delivery standards and represent the function in meetings when delegated.

2. Lead the operational performance-management cadence, establishing clear reporting routines, performance measures and accountability across banners, regions and sites.

3. Own and continuously improve weekly and monthly reporting of key operational metrics, including sales, transactions, average transaction value, fuel gallons, margin, labor, controllable costs and other business drivers.

4. Own the preparation of monthly performance-review packs and presentations for Operations leadership and the C-suite, combining financial results, operational KPIs, executive commentary, risks, opportunities and focused calls to action.

5. Create clear, executive-quality slides, reports and dashboards that explain performance drivers and enable timely, commercially informed decisions.

6. Partner closely with Operations leaders to investigate performance gaps, identify root causes, agree practical corrective actions and track delivery through subsequent performance-review cycles.

7. Lead labor-performance reporting and analysis, including labor hours, labor cost, average wage rate, overtime, transactions per labor hour, labor-to-sales measures and other productivity indicators.

8. Identify labor-efficiency opportunities by banner, region and site; partner with Operations, HR and Payroll to develop initiatives, quantify expected benefits and monitor sustainable delivery.

9. Lead the end-to-end operating forecast cycle, including timetable management, assumptions, submissions, consolidation, challenge, scenario…