Operations Director

Under the general direction of the Executive Director, Disability Evaluation Services or designee, the Director of Operations is administratively responsible for the assessment, planning, implementation, daily management and strategic planning of business objectives , oversight of operational functions, including oversight of and program operations teams who support the departments contractual timelines and obligations. The Director is also be responsible for developing, implementing and overseeing management tools designed to support fiscal accountability which includes, but is not limited to, the maintenance of level of effort standards and productivity monitoring related to service delivery, overseeing all department human resource initiatives related to recruitment and retention of staff, financial management systems;

and negotiating and managing sub-contractual relationships all with the goals to achieve or exceed key performance indicators and exceed budgeted resource allocations. The Director is responsible for participating in business growth as deemed appropriate and supporting the development and implementation of strategic initiatives; and recommending and implementing strategies that positively impact organizational performance. This position also serves as a member of the Program Management team, and functions as manager-in-charge in absence of other executive leaders within the department.

Responsibilities

• As a member of the Senior Leadership team, provide reinforcement to the team in strategic planning, financial planning, service delivery, and service integration for assigned units or programs.
• Work with Directors of assigned Program/Unit to establish and maintain strong relationships with clients and customers, as needed.
• Oversee all business operating tools and standards, related business requirements and operational staffing needs for assigned areas. Assess current business operating service levels, processes, and workflows; initiate change as needed to ensure the efficient operations of department functions as a solution-oriented and valued resource.
• Identify, assess and focus solutions to address client needs and department challenges; and recommend strategies to Senior Leadership that positively impact organizational performance and achieve desired outcomes.
• Oversee program operational data management activities including departmental metrics and reporting.
• Develop and manage internal procedures; level of effort and productivity reporting; and ensure alignment with organizational goals.
• In collaboration with the Finance Director, review financial statements and performance data to measure productivity and goal achievement, and to identify areas needing cost reduction and implement program improvement.
• In collaboration with the Finance Director, maintain and oversee operational and fiscal tools that track the alignment of departmental productivity measures, expenses and revenue related to the delivery of departmental services to external clients.
• Oversee program operations and coordinate with peers leading clinical operations to ensure achievement of ISA, MOUS and other contractual agreement key performance indicators.
• Establish and implement departmental policies, goals, objectives, and procedures, conferring with senior leadership, clients, and staff members as necessary.
• Collaborate with Senior Leadership and Peers to implement business development initiatives, strategic goals and programmatic objectives according to the parameters and timelines discussed and agreed upon with Senior Leadership.
• Oversee human resources and personnel processes; partner with human resources to develop and implement business and program operations position-specific…