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New Home Sales Consultant

Job in Westborough, Worcester County, Massachusetts, 01581, USA
Listing for: PulteGroup
Full Time position
Listed on 2025-12-31
Job specializations:
  • Sales
    Customer Success Mgr./ CSM
Job Description & How to Apply Below

WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!

How would you like to be a part of team that has been providing the American Dream of home ownership to families for more than 60 years? Pulte Group is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

At Pulte Group, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

A position with Pulte Group offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with Pulte Group!

JOB SUMMARY

The Sales Consultant is responsible for the conversion of leads/prospects to customers, generating referrals, and building strategic customer and realtor relationships to maximize revenue for the organization.

PRIMARY JOB RESPONSIBILITIES

  • Sell and close Pulte Group products.
  • Monitor and meet Customer Quality Experience (CQE) goals.
  • Generate leads from customer referrals and core realtor group.
  • Conduct interviews with all prospects for current/future home sales, make presentations to model visitors, and demonstrate the models, spec homes and the amenities of the community.
  • Explain principal and interest payments, taxes, insurance, CC&R's (deed restrictions), homeowner associations, and if applicable club/golf membership plans.
  • Prepare required paperwork for each home sale and for prospective purchasers.
  • Assist in making prospective homebuyer appointments with design center, mortgage, key inspection and settlement departments when necessary.
  • Keep homebuyer updated as to construction progress and estimated completion dates and remain actively involved in the sales process through closing. Communicate properly to the appropriate departments any customer requests for information or service.
  • Actively manage backlog and communicate with Pulte Mortgage and/or outside lenders.
  • Conduct regular monthly competitive shops and report findings back to peers and management.
  • Regularly walk model park, sales center, and other community features identifying any items that are not customer ready and coordinate their repair/maintenance with the appropriate party.
  • Regularly audit community website, MLS, collateral, and any other consumer facing material to ensure accuracy in presentation.
  • Other duties as assigned.
  • MANAGEMENT RESPONSIBILITIES

    • Not Applicable

    SCOPE

    • Decision Impact:
      Division
    • Department Responsibility:
      Single
    • Budgetary Responsibility:
      No
    • Direct Reports:
      No
    • Indirect Reports:
      No
    • Physical Requirements:

      Not Applicable

    REQUIRED EDUCATION/EXPERIENCE

    • Minimum High School Diploma or equivalent
    • Bachelor's Degree preferred
    • Minimum of 1 Year of related functional experience
    • Ability to work all posted hours of operation. Opening and closing of model park and sales center must be conducted before and after posted hours
    • Ability to work weekends and all non-exempt holidays

    REQUIRED LICENSING, REGISTRATION AND/OR CERTIFICATIONS

    • Appropriate license or certifications as required by the state
    • Completion of the Sales Consultant Learning and Certification Program
    • Valid Driver’s License because driving is an essential function of this position

    REQUIRED SKILLS/KNOWLEDGE

    • Proficient computer skills in MS Office (Outlook, Excel, Word, PowerPoint, etc.) and other operating systems
    • Exceptional written and verbal communication skills
    • Effective interpersonal communication skills and ability to build relationships with prospective home buyers
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