Access Control Technician

Job Title: Access Control Technician
Reports To: Operations Manager or Franchise Owner

The Access Control Technician position is an integral part of Fly Lock Security Solutions - Metro West MA and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high‑paced working environment. The individual must work well as part of the team and independently from the Fly Lock owner. The Access Control Technician position is a hands‑on technical position geared toward an individual who has a technical mindset.

Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

• Minimum of 2 years experience in technical hands‑on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Responds to customer questions and requests.
• Recommends corrective services to adjust customer complaints.
• Diffuses difficult and complex customer issues.
• Builds and maintains working relations with the sales staff.
• Defines the scope of add‑ons and change orders, seeks customer approval, and writes up paperwork.
• Performs site visits with sales consultants for existing or potential clients.
• Takes responsibility for the project from first walk‑through to final sign‑off and hand‑offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

• Experience with systems mentioned below is useful but not all required.
  • Access Control - Avigilon ACM, Linear Emerge3 &50P, S2, Lenel Kantech, Honeywell Win Pak, DSX, Maxxess Access, AMAG Symetry, Keyscan System7, Brivo, Open Path
  • Credentials and Biometrics - HID, Aptiq, AWID, Suprema, Bio Connect, MyIris, IrisID, LG Iris, Schlage, L1 Indenity, NEDAP, TRES
    443/900 Long Range Readers, Object Detection
  • CCTV - Exacq, Avigilon , Axis, Arecont, ACTi, Pelco, Hik Vision, Dahua, LPR
  • Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE
  • Networks - Netgear, Dlink , Ubiquit, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination
  • Wireless
    - Ubiquiti, Firetide, Fluid Mesh

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year‑round.

Compensation: $20.00 - $28.00 per hour

The Flying Locksmiths and Fly Lock Security Solutions franchise network of security specialists provide access control systems, commercial locksmith services and door security solutions nationwide. We blend traditional values with the latest advancements in technology to ensure our life safety and security solutions meet the precise needs of clients.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Fly Lock Security Solutions Corporate.