Customer Service Associate

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Westbrook, ME, US

30+ days ago Requisition

Salary Range: $28.00 To $31.00 Hourly

Are you a natural problem solver who enjoys building relationships and delivering exceptional service? Here at Synergent we're looking for a Customer Service Representative to serve as the primary point of contact for our credit union partners, providing support, guidance, and solutions that help them succeed.

• Build strong, trusted relationships with assigned credit unions.
• Provide timely and accurate support for research, transaction, and software processing inquiries.
• Investigate, analyze, and resolve issues using available tools, resources, and documentation.
• Coordinate with internal teams to deliver effective solutions.
• Manage incidents, change requests, and project-related activities.
• Stay informed on industry regulations, operational procedures, and product offerings.

• A customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Critical thinking and problem-solving skills.